Community Navigator

Description

Are you looking to make a real difference in the lives of others? Join the Catholic Charities team! For the last 100 years, we have had the distinct honor to provide help and hope for those in need. At Catholic Charities, our mission is to empower individuals and strengthen families. We do this through our vital programs including a food pantry, counseling services, emergency family shelter, domestic violence and sexual assault programming and refugee resettlement. We care for the dignity of the person, regardless of background and strive to provide unparalleled support for those in need. 

Under the direct supervision of the Shelter and Housing Program Manager, this position provides professional community navigation services to adults, adolescents, children and/or families at Catholic Charities Emergency Family Shelter (EFS) with the goal of promoting individual and family stability and self-sufficiency. The Community Navigator provides professional case supervision, crisis de-escalation, and follow-up to shelter residents. This role works collaboratively with the Shelter Coordinator and shelter staff, contributing to the development of the agency and related programs, while assisting with shelter tasks as needed. The Community Navigator works with community resource providers to build ongoing family support, attends continuum of care meetings to build community partnerships and strengthen community roots. 

We Offer

• Competitive pay
• 35-hour workweek
• Generous vacation and sick pay*
• 14 paid holidays*
• Paid Parental Leave*
• Tuition Reimbursement*
• Comprehensive benefits including Medical, Dental, Vision, and Flex Spending Plans*
• Employer-paid Life Insurance and Long-Term Disability Insurance*
• 403(b) retirement plan with employer matching
• A supportive and uplifting working environment 

*Benefits are available for full-time employees and may be subject to waiting period.

Key Responsibilities

• Perform assessment of adults, children and families within established guidelines through interviewing, record review, and other appropriate methods. Determine the necessary level of intervention by evaluating client data. 
• Develop and/or update service plans with clients, maintaining accurate, professional documentation in client files. 
• Maintain accurate and up-to-date case records in the HMIS data system (ServicePoint), including accurate data entry, live entry, and understanding and correctly utilizing the assessment tools. Document client contact information and progress to ensure program compliance and adherence to standards.  
• Collaboratively work with surrounding agencies to ensure smooth transitions and provides open communication about current openings, barriers to care, and other resident needs. 
• Participate in routine on-call coverage including nights, weekends, and holidays in rotation with Shelter Case Manager/ Program Manager as determined by the needs of the shelter. 
• Maintain absolute confidentiality of information, written or verbal, according to policy and legal requirements. Responsible for bringing any HIPPA concerns to Program Manager immediately. 
• Maintain working relationships with other community-based organizations for reasons of advocacy, education, resource development and public relations.
• Develop and maintain policies and procedures as it pertains to case management. 
• Collect and aggregate data for statistical purposes. 
• Provide individual attention and weekly/ biweekly meetings for families while at EFS. Empower individuals to set goals, overcome barriers, and strive towards becoming self-sufficient by locating and accessing available resources and referrals for permanent housing, health care, education, employment, and childcare opportunities.
• Develop, implement, and modify service plans with individuals, families and ancillary service providers. Provide crisis intervention and supportive services to assist clients in reaching goals. Monitor and assess clients’ progress towards identified goals and make recommendations.
• Provide appropriate resources for clients that will help them return to self-sufficiency.
• Attend staff meetings, community meetings, approved seminars, agency trainings/retreats, and professional conferences.
• Work with Shelter Coordinator to coordinate intakes, exits, and activities for shelter residents. Activities include educational opportunities, life skill building, communication, parenting or any other relevant opportunities to shelter residents. These activities will be posted for residents to see. 
• Other duties as assigned. 

Requirements

• Solid knowledge of human and social service programs and practices as would normally be acquired