Industry Principal - Healthcare

The responsibilities of the role include: 

• Serve as industry evangelist and domain expert based on in-depth experience in roles similar to our ICP to drive revenue and customer retention/satisfaction
• Identify and gain organizational buy-in on key vertical use-cases to prioritize
• Run industry CoE, ensuring that all functional areas have the support and programs in place to institutionalize use cases and vertical leadership with consistency and cohesion
• Consult with existing and prospective accounts, as well as existing/prospective partner organizations to:
  • Demonstrate expertise, deepen relationships, and reinforce credibility [including playing a pivotal role in supporting sales enablement, account management, and customer success
  • Leverage existing relationships to accelerate traction in new accounts or partners
  • Critically evaluate information gathered to understand underlying needs and potential impact on revenue, loyalty, and growth and then mobilize resources for success
• Work closely with cross-functional teams to collaborate on go-to-market strategy, transferring knowledge, articulating value statements, supporting solution selling with relevant asset creation, and uncovering/accelerating opportunities within existing pipeline
• Create and manage C-level industry advisory boards and user groups designed to incorporate VoC into all SMART operations and create loyal brand ambassadors
• Serve as a conduit between customers and development by crafting and proposing validated, compelling solutions, enhancements, or future feature requests
• Speak at industry events/with media and analysts 

What we’re looking for: 

• You will be a Senior-level executive with extensive Healthcare industry experience
• Domain expertise to enhance sales, pre-sales, CSM, partner activities and enable greater vertical fluency across GTM
• A Natural connector – faster and higher access to DMs inside partner, customer, and prospective accounts
• Instant credibility to engage in account strategy discussions and industry forums
• Voice of Customer responsibility inside SMART, synthesizing and delivering feedback for product packaging, enhancements, roadmap, and customer success
• CIO Advisory Board development/creation
• User Group development/creation
• Create impact through activity engagement (collaboration on industry-specific proposals, customer meetings, events, networking) 

KPIs:

• Growth in industry pipeline (with cross-functional target set for achievement)
• Growth in industry closed/won (with cross-functional target set for achievement)
• Growth in existing customer base (adoption of new use cases, geos, etc)
• Demonstrable working knowledge of key reference accounts, with a minimum of (5-8) senior strategic relationships we can pull from for speaking sessions/testimonials/case studies, PR, analysts, reference calls

We look for the following core competencies in everyone we hire at Smart Communications:

• Analytical Ability – effectiveness in analyzing situations and identifying key issues.
• Planning and execution – monitoring progress, taking action when necessary to rectify situations / meet deadlines.
• Proactive – taking responsibility for making things happen.
• Social Magnetism – taking actions, which show awareness of one’s own impact on others.
• Teamwork – collaborating with and promoting collaboration between different parts of the business.
• Technical expertise – keeping up to date technically within one’s own functional area.
• Adaptability – stability of performance under uncertainty and pressure.
• Communication & influence – using appropriate interpersonal styles and methods of communication to influence others positively to obtain agreement between different interests. 

What’s the deal? 

We will provide you with the tools, equipment and support to give you the best possible chance of success and over-achieving your goals. Salary will depend on your experience and will be highly competitive. All our packages include an annual bonus based on the Company’s performance, so