Principal Product Manager, Customer Retention

Our Mission

Prose is truly custom hair and skin care made-to-order—just for you. Our line of custom products are made by an in-house, Paris-based R&D team of gifted chemists who combine natural ingredients in innovative ways alongside dermatologists, giving consumers clean skin care, hair care and impeccable results. 

At the heart of Prose’s success is Singular, its proprietary AI-powered beauty-tech platform, which has revolutionized personalized beauty at scale. Marrying a technology-driven approach with an apothecary-style concept, all Prose hair and skin care products are personalized to your one-of-a-kind hair, skin, goals and environment.

We’re a company that wants to change beauty practices, so we’re changing the way beauty companies practice. As a certified B Corporation, a Public Benefit Corporation and Climate Neutral, we’re proving that good business is always sustainable. With Prose, there’s nothing sacrificed to bring you great products—not trees, materials, wages, or performance. 

Prose & Singular in Numbers

• Founded in 2017, with hubs in Paris, New York, and Los Angeles
• 10M+ consultations completed
• 2M customers and 350K active subscribers
• 21M custom products made, with 1M+ unique formulas
• 350+ team members across disciplines
• $600M+ in lifetime sales, with $165M+ revenue in 2024
• Profitable since 2024

Discover our Company Culture on Welcome to the Jungle here

Discover our Company Mission & Vision in video here

Position Summary

Prose, the trailblazer in personalized beauty, is seeking a visionary Principal Product Manager to shape the future of our digital experiences. This is not just a product role – it’s a chance to redefine how millions of our customers build a relationship with custom products made just for them. As a driving force on our Digital Product team, you will own bold, high-impact initiatives that transform first-time customers into passionate lifelong subscribers. Partnering with minds across Growth, LCM, Data Science, Algo, CX, and Tech, you’ll chart the course for innovative retention strategies, push the boundaries of personalization, and cement Prose as the ultimate custom beauty destination.

Key Responsibilities

• Strategic Leadership:

  • Identify and champion strategic initiatives that reduce churn, strengthen customer loyalty, and expand recurring revenue, presenting data-driven recommendations to the Executive team
  • Develop digital products, infrastructure, and loyalty platforms that scale the company’s growth, enabling faster innovation, better personalization, and stronger engagement.

  Customer-Centric Innovation:

  • Lead initiatives to enhance the customer experience with a focus on subscription excellence, membership offerings, upsell and cross-sell opportunities, and churn deflection.
  • Collaborate with UX Research and Product Design teams to deeply understand customer needs and design impactful solutions.

  Cross-Functional Collaboration:

  • Partner closely with Technology, Data, Finance, Customer Experience, and Growth teams to ensure alignment and seamless execution of retention strategies.
  • Act as the primary product liaison between cross-functional stakeholders, fostering a unified and efficient approach to achieving retention goals.

  Experimentation & Analytics:

  • Drive a culture of experimentation by leading the vision for A/B testing and iterative improvement in the retention space.
  • Define, monitor, and report on key performance indicators (KPIs) and metrics that measure the success of retention initiatives and inform future strategies.

  Product Execution:

  • Own the end-to-end product lifecycle for retention-related initiatives, from ideation to delivery.
  • Collaborate with technical teams to scope, prioritize, and execute development projects with a focus on delivering measurable business outcomes.
  • Ensure that solutions are scalable, high-quality, and aligned with customer and business needs.

  Thought Leadership:

  • Serve as the internal expert on Subscriber metrics, continuously identifying opportunities to r