Lead UX Designer

At Early Warning, we’ve powered and protected the U.S. financial system for over thirty years with cutting-edge solutions like Zelle®, Paze℠, and so much more. As a trusted name in payments, we partner with thousands of institutions to increase access to financial services and protect transactions for hundreds of millions of consumers and small businesses.

Positions located in Scottsdale, San Francisco, Chicago, or New York follow a hybrid work model to allow for a more collaborative working environment.

Candidates responding to this posting must independently possess the eligibility to work in the United States, for any employer, at the date of hire. This position is ineligible for employment Visa sponsorship.

Overall Purpose

The role requires a hands-on lean-in in designing experiences, researching, and iterating. The Lead User Experience Designer builds intuitive, essential, and delightful experiences for our Consumer, B2B, and B2B2C products in collaboration with cross-functional teams such as Engineering, Product, Analytics, and Senior Management. The Lead User Experience Designer will develop, present and communicate design ideas in a large team environment. The incumbent should possess extraordinary visual and user interface design skills and user-centered design principles. The incumbent will have an affinity for consistency, color use, typography, and a keen eye for subtle details. While exercising a good eye for aesthetics, you can grasp and distill highly complex issues and translate them into clean, focused, understandable solutions.

User experience is at the forefront of how we create intuitive, innovative, and beautiful products that people love. We strive to learn and understand our users' needs, behaviors, and emotions to gather insights that inform product strategy and design. Our UX teams include designers, researchers, and content strategists, who are passionate about quality, usability, and simplicity. 

Essential Functions

• As part of the UX Design and Research team, partner with our Product teams to identify and explore new opportunities to help define product roadmaps, vision, and strategy. Lead the synthesis of customer needs to translate them into new products and services. Define and communicate best in class digital payments and identity design. 

• Experiment with new capabilities to expand the design offering across the company 

• Own relationship with our partner banks in designing new products and services. 

• Develop and maintain a deep understanding of our own products, our customer needs and competitive landscape.  

• Prioritize customer-first outcomes in decision making conversations. 

• Create and present compelling deliverables to a range of audiences and forums  

• Shape the methodology and culture within cross-functional teams, promote design culture; help guide teams in design planning, activities and reporting. 

• Share work routinely with leaders to advance the role of design across our organization and those of our partner banks. 

• Proactively address situations of ambiguity to keep teammates inspired and productive. 

• Consistently use and help teams apply the appropriate strategic design lenses (customer, business, competitive, social, etc.) for solving problems. 

• Lead workshops that advance the application of design across our organization and those of our partner banks. 

• Experiment with, design, and implement systems to improve planning & outcomes across the company 

• Develop a unique voice and presence in promoting the role of design across the company 

• Support the company’s commitment to risk management and protecting the integrity and confidentiality of systems and da