General Supervisor - CCA Lansing

Job Description

The Role

*This is a 2nd shift position* We are seeking an experienced, innovative, and solution-driven General Supervisor within the Customer Care and Aftersales team at the Lansing National Distribution Center. This function will lead and manage both salaried and UAW employees.  The role is responsible for the day-to-day operations of safely and timely execution of order fulfillment

This leadership role requires ensuring compliance with safety regulations and maintaining the timeliness of shipments to our customers. The ideal candidate will possess strong supervisory skills, a background in inventory management, and a commitment to quality assurance.

Within this role the General Supervisor position is a leadership role that will be supported with on-the-job training, professional development, and opportunities for career growth.

What You'll Do (Responsibilities):

• Build and maintains good working relationships with employees, union representatives, and management team

• Monitors safety and good housekeeping standards

• Participates and provides input during selection of new employees

• Monitors daily productivity and quality requirements to achieve customer expectations

• Communicates effectively with employees, leaders, business partners, and customers

• Cultivates a safety culture, and implements and enforces workplace safety rules and policies

• May evaluates team performance, and promote continuous improvement

• Achieves quality standards by communicating goals and leveraging resources to solve problems

• Understands and consistently administers company policies

Supervision and Leadership:

• Oversee and guide daily operations within the warehousing facility 

• Lead, train, and evaluate a team of supervisors and support staff

• Foster a positive and collaborative team environment

• Ensure compliance with company policies, safety standards, and industry regulations

• Collaboration with UAW leadership/Team Members

Safety and Compliance:

• Workplace Safety System (WSS)

• Ensure compliance with all safety regulations and industry standards

• Conduct regular safety audits and training sessions for staff

• Address any safety concerns or incidents promptly

Global Manufacturing Systems (GMS):

• Lead and Execute all aspects to drive continuous improvement

Timeliness and Customer Satisfaction:

• Ensure the timely processing and shipment of orders to customers

• Monitor and optimize workflow to meet delivery deadlines

• Collaborate with the logistics team to improve shipment processes

Your Skills & Abilities (Required Qualifications):

• 2+ years of experience within a leadership role

• Excellent organizational and problem-solving abilities

• Computer skills to develop, maintain, and analyze data

• Proficiency in inventory management software and Microsoft Office Suite

• Must be willing to work 1st or 2nd as dictated by the business

• Must be willing to work overtime (including weekends as needed)

• Strong communication skills, both written and verbal

• Experience with UAW partners

• Ability to prioritize multi projects simultaneously

• Ability to work in a fast-paced and dynamic environment

• Must be willing to work any shift as dictated by business

What Can Give You A Competitive Edge (Preferred Qualifications)

• Bachelor’s Degree or equivalent work experience

• Global Manufacturing System Knowledge and execution experience

• Problem-resolution/Labor Relations experience

• Inventory Control/Quality

• Lean Manufacturing Processes

• Warehouse and Order fulfillment experience

#LI-AP1

GM does not provide immigration-related sponsorship for this role. Do not apply for this role if you will need GM immigration sponsorship now or in the future. This includes direct company sponsorship, entry of GM as the immigration employer of record on a government form, and any work authorization requiring a written submission or other immigration support from the company (e.g., H1-B, OPT, STEM OPT, CPT, TN, J-1, etc). This role is categorized as onsite. This means the selected candidate is expected to report to a specific location on a full-time basis. This job may be eligible f