Executive Director, RCM Operations

Description

DASCO is seeking a strategic and results-driven Executive Director of Revenue Recovery to lead enterprise-wide efforts in optimizing cash flow, minimizing aged accounts receivable, and improving payer performance. This executive will oversee revenue cycle recovery operations including insurance and patient collections, denial resolution, cash application, refund processing, and vendor performance management. The Executive Director will play a key role in shaping strategy, guiding teams, and partnering with finance, operations, and compliance leaders to support DASCO’s mission of providing life-changing care through home medical equipment.

ESSENTIAL FUNCTIONS:

Strategic Leadership

• Develop and execute a comprehensive revenue recovery strategy aligned with DASCO’s financial and service goals.

• Lead initiatives to reduce AR aging and improve collection KPIs across payer types and lines of business.

• Serve as an executive liaison with payers and key RCM vendors to escalate and resolve systemic issues impacting cash flow.

Operational Oversight

• Direct and optimize the performance of all recovery-related functions, including:

• Insurance AR follow-up

• Denial management and appeals

• Patient balance collections

• Cash posting and reconciliation

• Refund processing

• Implement policies and best practices to ensure timely, accurate, and compliant cash collections.

• Drive automation, workflow standardization, and system enhancements to reduce administrative burden and improve productivity.

Vendor & Partner Management

• Oversee third-party vendors supporting recovery operations, ensuring high accountability and ROI.

• Lead contract negotiation and ongoing performance evaluation for RCM partners and mail vendors.

Data-Driven Decision Making

• Analyze AR performance data, identify trends, and implement corrective action plans.

• Lead root cause analysis on denials, underpayments, and operational breaks.

• Report on recovery performance to executive leadership, highlighting risks and opportunities.

People Leadership

• Build, lead, and coach a high-performing team of recovery professionals and mid-level managers.

• Promote a culture of accountability, continuous improvement, and cross-functional collaboration.

• Lead succession planning and talent development across recovery functions.

REQUIRED EDUCATION AND/OR EXPERIENCE:

• Bachelor’s degree in Healthcare Administration, Business, Finance, or related field (Master’s preferred).

• 10+ years of experience in healthcare revenue cycle management, with 5+ years in senior leadership.

• Deep understanding of DME/HME billing and payer dynamics, including Medicare, Medicaid, and commercial payers.

• Proven success in reducing AR and improving recovery metrics in a complex, multi-state environment.

• Strong command of denial management, payer rules, and compliance considerations (e.g., HIPAA, CMS).

• Experience managing external RCM vendors and service-level agreements.

• Exceptional leadership, communication, and problem-solving skills.

PREFERRED EDUCATION AND/OR EXPERIENCE:

• Familiarity with Brightree, Waystar, and payer portals.

• Lean/Six Sigma or process improvement certification.

• Experience with technology-enabled solutions such as RPA or AI in revenue cycle operations.

What You’ll Bring to DASCO:

DASCO is a purpose-driven company with a culture grounded in service, innovation, and care. You’ll have the opportunity to lead meaningful transformation and help patients breathe easier—literally and financially—by ensuring timely access to critical home medical equipment.

POSITION TYPE/EXPECTED HOURS OF WORK:

This is a split position to work some of the time in home and some of the time at an office location.

SUPERVISORY RESPONSIBILITY:

This position has supervisory duties.

WORK ENVIRONMENT:

This job operates primarily in a professional office setting, and also spends significant time in a clinical setting and in patient home residences. This role routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets and fax machines.

PHYSICAL DEMANDS:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.

The employee is typically required to sit; frequently stands, occasionally required to climb or balance; and stoop, kneel, crouch or crawl. The employee must frequently lift and/or move up to 10 pounds and occasionally lift and/or move up to 50 pounds. Specific vision abilities used by this position include both close and distanc