Global ALC Operations Support

Accelerate your career. Join the organization that's driving the world's technology and shape the future. 

Ingram Micro is a leading technology company for the global information technology ecosystem. With the ability to reach nearly 90% of the global population, we play a vital role in the worldwide IT sales channel, bringing products and services from technology manufacturers and cloud providers to business-to-business technology experts. Our market reach, diverse solutions and services portfolio, and digital platform Ingram Micro Xvantage™ set us apart. Learn more at www.ingrammicro.com

Come join our team where you’ll make technology happen in surprising ways. Let’s shape tomorrow - it’ll be a fun journey!

Please note this is a fully on-site position (5 days per week) in Jonestown, PA and remote work is not permitted for this role. 

As a Global ALC Operations Support Professional, you will be responsible for coordinating, maintaining and enhancing IT systems within an Advance Logistics Center (ALC) environment. Your role ensures seamless operation of hardware, software, and network systems while supporting critical warehouse processes such as Pick, Pack, and Ship. Working collaboratively with global support teams, your contributions will be key in driving technical excellence and operational efficiency.  

  
Your role:

• Provide remote technical support for hardware, software, UPS and network systems within the ALC’s globally, working closely with the global Support teams and third-party providers. 

• ITSM Ticket management in line with agreed SLA’s and ITIL standards 

• Troubleshoot, Co-ordinate and resolve IT-related issues promptly to minimize downtime. 

• Co-ordinate the maintenance and monitoring of network & Server infrastructure and connectivity globally for ALC’s. 

• Support the deployment of new technologies and process-improvement systems. 

• Ensure that the WMS and WCS applications are correctly configured, user account management, and the integration of new features meet the needs of the ALC team. 

• Technical and user support for WMS applications and satellite software with support from other Global support teams: 

• Coordinate with vendors, internal teams and service providers for technical support and system upgrades. 

• Ensure security protocols and standards are adhered to within the IT infrastructure. 

• Management of IT consumables within the ALC’s ensuring the stock of IT equipment and consumables (ink cartridges, USB cables...) using regular inventory of references and quantities in stock; Manages stock by anticipating orders; Requests quotes from suppliers; Places and tracks internal orders. Collaborates with Purchasing to place orders with external suppliers. 

• IT Asset Management by performing preventative and corrective maintenance of IT equipment and technical devices such as to ensure that the right stock levels are maintained, to include RF guns, Keyboards, Printers, Computers etc. 

• Document IT-related processes, solutions, and hardware/software configurations in a central repository. 

• Work within a global team ensuring around