Senior Program Analyst, Operations Officer III (NCS) - Mayor's Office of Performance and Innovation

THIS IS A NON-CIVIL SERVICE POSITION

Salary Range:

$79,507.00 – $127,043.00 Annually

Starting Pay:

$79,507.00 Annually

*Salary Commensurate with experience*

Get to Know Us

Welcome to the City of Baltimore! Experience the reward of a fulfilling career and enjoy the added element of excitement in a vibrant, diverse atmosphere. The City of Baltimore offers limitless opportunities to help drive social impact, both on the job and in the community, while serving its citizens. Join us in making Baltimore a great place to live and work. In the City of Baltimore, we hire great people and provide them with the skills and opportunities to grow toward their career aspirations. If you are looking for a career change or are interested in learning more, explore our opportunities and benefits programs. We are excited to have you as a part of the City of Baltimore Team! The city offers medical, prescription drug, dental, vision, optional life, AD&D, and FSA plans. This office also supplies wellness programs, support groups, and workshops. You can learn about our benefits here: https://humanresources.baltimorecity.gov/hr-divisions/benefits

Job Summary

The Senior Program Analyst (Operations Officer III) supports partnerships, external storytelling, and executive communications for OPI. The role develops clear narratives about OPI’s work, coordinates philanthropic and civic partnerships, and manages an editorial calendar across reports, dashboards, and public updates. The position prepares talking points and materials for leadership, supports grant concepts and proposals, and works with OPI teams to translate analysis and product work into plain-language content. The role reports to the Executive Director and works closely with the agency Chief of Staff as well as the OPI leadership team and Director’s Office staff.

Essential Functions

Partnerships and Resource Development

• Map priority partners across philanthropy, academia, civic tech, and community networks; maintain contact plans and meeting briefs.
• Draft concept notes, grant summaries, and light proposals aligned to OPI priorities and Mayor’s initiatives.
• Track commitments and deliverables; support close-the-loop communications with partners.
• Storytelling and Editorial Operations
• Manage web and social media presence; coordinate approvals with Mayor’s Comms and OPI leadership.
• Produce internal publications (impact briefs, playbooks, templates) and keep a simple style guide and plain-language checklist.
• Maintain an editorial calendar for reports, dashboards, impact briefs, and public updates; align timelines with Stat and portfolio cadences.
• Produce concise copy, visuals, and executive summaries that explain outcomes, methods, and next steps in plain language.
• Coordinate review and approvals; ensure accessibility and brand consistency.
• Own briefing packets for external and internal meetings (goals, context, asks, one-pager, talking points).
• Build presentation decks and leave-behinds for leadership, Council updates, and partner sessions; keep a library of reusable slides.
• Executive Communications and Events
• Prepare talking points, remarks, one-pagers, and slide materials for internal and external engagements.
• Plan and community engagement, staff listening sessions and office hours; provide translated and accessible materials; lead the publication of “what we heard / what we’re doing” recaps.
• Support event logistics with the Operations and Admin teams; coordinate media or public-facing content as needed.

Transparency and Public Products Support

• Collaborate with product, analytics, and open data staff to package resident-facing updates and “what changed” notes for releases.
• Translate analytic insights into short impact stories, link to open datasets and documentation when appropriate.

Employees in this class work a conventional work week. This position may be required to work evening and weekend hours and 24-hour callback in an emergency. Work is performed in an office where work conditions are normal. Work requires minimal physical exertion.

Supervision received: Incumbents receive managerial supervision from an administrative superior. Employees in this class work a conventional work week. Work is performed in an office where work conditions are normal. Work requires minimal physical exertion.

MINIMUM QUALIFICATIONS

Education: Have a bachelor’s degree in public administration, public policy, communications, j