Senior Director, Transformation

JLL empowers you to shape a brighter way.  

Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers and to find a place where they belong.  Whether you’ve got deep experience in commercial real estate, skilled trades or technology, or you’re looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward.   

Senior Director, Transformation

The Opportunity

The Senior Director, Transformation will execute specific transformation projects to support JLL's Strategy 2030, reporting to the Global Head of Transformation. This role is responsible for managing individual project workstreams within larger transformation initiatives, ensuring delivery of project objectives, timelines, and outcomes that contribute to enterprise-wide strategic goals.

Key Responsibilities

Project Planning & Execution

• Manage end-to-end execution of transformation projects within the Strategy 2030 framework
• Develop detailed project plans, timelines, and resource requirements for assigned initiatives
• Execute specific workstreams within the 3-5 strategic big bet transformation programs
• Coordinate project activities across business lines (Leasing Advisory, Capital Markets, REMS) and functions
• Ensure project deliverables align with program objectives and strategic priorities

Project Operations & Delivery

• Track project milestones, dependencies, and critical path activities
• Manage project scope, timeline, and resource allocation to meet committed deliverables
• Facilitate project team meetings, working sessions, and stakeholder reviews
• Coordinate with cross-functional teams to ensure seamless project integration
• Drive issue resolution and escalate roadblocks to program leadership as needed

Stakeholder Coordination & Communication

• Maintain regular communication with project sponsors and key stakeholders
• Prepare project status reports, dashboards, and executive updates
• Facilitate change management activities to drive project adoption and implementation
• Coordinate with business line project leads and functional subject matter experts
• Support vendor management and external consultant coordination as required

Performance Monitoring & Quality Assurance

• Monitor project KPIs, success metrics, and milestone achievement
• Track project ROI and business value delivery against established targets
• Conduct quality assurance reviews of project deliverables and outcomes
• Document lessons learned and contribute to transformation office knowledge base
• Support continuous improvement of project management processes and tools

• Structure and organize project tasks, deliverables, and timelines independently
• Create and execute detailed project plans with clear goals and expected outcomes
• Manage project activities autonomously while maintaining program alignment

Communication & Collaboration

• Communicate project status effectively to team members and stakeholders at all levels
• Facilitate productive project meetings and decision-making processes
• Collaborate across time zones using digital productivity and communication tools
• Present project information in clear, structured formats for various audiences

Time & Task Management

• Manage multiple project workstreams and competing priorities simultaneously
• Ensure all project deliverables are completed efficiently and meet quality standards
• Adapt project approach to meet changing business needs and requirements
• Provide and receive feedback to ensure project success and personal development

Requirements

• Bachelor's degree required; PMP certification or project management credentials preferred
• 3-5 years of project management experience with 2+ years in transformation or change initiatives
• Experience in professional services, real estate, or related industries preferred
• Proven track record delivering projects in complex, matrix organizational environments

• Strong proficiency in project management methodologies (Agile, Waterfall, hybrid approaches)
• Advanced Microsoft Office Suite capabilities, particularly Project, Excel, and PowerPoint
• Experience with project management software tools (e.g., Monday.com, Smartsheet, MS Project)
• Basic financial analysis and budget tracking capabilities