Cityworks Administrator

Company Description

Work with Us. Change the World.

At AECOM, we're delivering a better world. Whether improving your commute, keeping the lights on, providing access to clean water, or transforming skylines, our work helps people and communities thrive. We are the world's trusted infrastructure consulting firm, partnering with clients to solve the world’s most complex challenges and build legacies for future generations.

There has never been a better time to be at AECOM. With accelerating infrastructure investment worldwide, our services are in great demand. We invite you to bring your bold ideas and big dreams and become part of a global team of nearly 50,000 planners, designers, engineers, scientists, digital innovators, program and construction managers and other professionals delivering projects that create a positive and tangible impact around the world.

We're one global team driven by our common purpose to deliver a better world. Join us.

Job Description

AECOM is actively seeking a highly talented, energetic technology minded professional for immediate employment in the Baltimore, Maryland office. The Cityworks and AGOL/Portal Administrator position will reside within AECOM’s Water Business Line and support both internal and external clients within other business lines. This position will support a wide variety of AECOM projects including municipal infrastructure and asset management, environmental permitting, construction, site assessments, inspections, energy infrastructure development, water resources, transportation systems, and more. A successful candidate will work both independently and in close coordination with various AECOM staff and project teams to develop, deploy and support both Cityworks and enterprise GIS solutions critical to successful project delivery.

Responsibilities:

The incumbent in this position will maintain, develop and improve, the Cityworks platform to meet the necessary daily, monthly and yearly functions of each client. This will also include standing up new domains as establishments are awarded and maintaining user permissions across all domains. The Administrator will work directly with Management to ensure the goals of the company are being incorporated into the Cityworks platform.

The Administrator will work in an environment of routinely sensitive and confidential issues; therefore, the person in this position must have the ability to achieve policy objectives, including accountability for confidentiality of information. As a responsible professional, the Administrator must be able to work independently and exercise initiative and judgment in the performance of the core job responsibilities of this position.

The Administrator is skilled in the ability to answer questions and find immediate solutions as needed to facilitate a dynamic and high performance organization. This position will interface with corporate accounting, information technology, operations and human capital management department personnel to ensure compliance with accounting, contracting, payroll, personnel policies, procedures, requirements and guidelines, and will also assist internal customers with on-demand support as needed including reporting, training, work analysis, integration and troubleshooting.

Other responsibilities may include:

• Administer AMS Designer to include template configuration for work orders, inspections and service requests to include security and imbedded account information and other functionality within system
• Setup and revocation of user rights across multiple services and locations (Cityworks and server permissions)
• Setup and configuration of Subsidiaries’ domains as they are added
• Create and maintain data dictionary for the Cityworks production database
• Create and maintain advanced reports utilizing SSRS, and SQL as needed
• Continuously review workflows to establish innovative enhancements to Cityworks data entry and operational reports
• Analyze and/or resolves hardware, software, and application problems as required to ensure the continued stable use of application
• Coordinate the resolution of network hardware, software and application problems between subsidiaries, technical support, implementation partner and Cityworks support desk
• Create technical documents and computer training materials, and trains users in use of Cityworks
• Create reports, perform queries, and create validation tools for end users and supervisorial staff
• Research, recommend and implement solutions effectively and utilize specialized department software and hardware to accomplish department goals or improve department efficiency
• Gather and review technical requirements to meet data collection, development standards and implement quality assurance procedures.
• Utilize Python, Model Builder,