Technical Support Specialist

Job Title: Technical Support Specialist

Reports to: Assistant Director for Business Intelligence

Job Status: Exempt

POSITION SUMMARY:

The Technical Support Specialist supports the Adult and Graduate Studies division’s processes by providing technical support, project management, and data management.

OFFICE HOURS: Monday- Friday: 8:00-5:00, some evenings and weekends required.

ESSENTIAL DUTIES/RESPONSIBILITIES:

• Manage access and maintenance of Virginia office location.
• Assist in administrating Ring Central telephony system.
• Manage and develop Microsoft Power Platform Assets.
• Assist in managing and Developing LMS reporting in Canvas.
• Support AGS staff with troubleshooting and technology support.
• Work with IT department to administrate hardware and software systems.
• Maintain office/tech equipment inventory.
• Support SIS specialist in managing Slate reporting and processes.
• Provide project management and support in special projects and implementations.
• Other duties as assigned.

QUALIFICATION REQUIREMENTS:

• Bachelor’s degree in business administration or similar.
• Proficient in the use of Microsoft Office; working knowledge of Banner and Slate preferred
• Strong Project Management Skills
• Proficiency conducting data analysis in Microsoft Excel.
• Excellent written and oral communication skills.
• Experience managing higher education enrollment preferred.
• Experience developing Microsoft Power Platform applications.

Additional Information:

Houston Baptist University is committed to maintaining a teaching faculty and staff who share an active Christian faith. The Preamble to the By-Laws of the University sets forth a statement of belief which each University employee is expected to support and personify. Your submittal of an application for employment indicates your acceptance and affirmation of these statements.

The above statements are intended to describe the general nature and level of work being performed. They are not intended to be construed as an exhaustive list of all duties, responsibilities, and requirements of personnel.

**Disclaimer**

Background checks are performed on every new hire. If your application is selected to continue with the interviewing process, you will be required to submit a Background Check form. If you decline, your application may be denied. By proceeding with the online application, you understand and accept this process.