Lead Case Manager; Shelter Into Rapid Rehousing

Description

WHAT MAKES VOA SPECIAL? VOAC recognizes the unique needs of the older adult who needs a wheelchair ramp to stay at home safely, and the preschooler whose family needs additional resources. VOAC supports veteran’s efforts to exit homelessness as well as provides a safe place for survivors of domestic violence. Wherever VOAC goes, it combines relationship-building, volunteers and quality services to lift and support our neighbor’s efforts to become self-sufficient and reach their full potential.

**  The SIRR program serves families referred by non-congregate shelter partners and directly from the funder. The Lead Case Manager for the Shelter into Rapid Rehousing (SIRR) program is directly responsible for the service provision and housing assistance for the participants as well as aiding their teammates through challenging situations and providing information on financial request eligibility. Service modalities include: Housing First, Trauma Informed Care, Harm Reduction, Motivational Interviewing, and Critical Time Intervention. This position will work in conjunction with the Community Housing team at the Bannock Youth & Family Center. Job duties include, but are not limited to, reviewing financial requests for client assistance,  conducting needs-based assessments, community outreach, providing case management services, assisting with housing navigation, supporting housing retention, connecting clients to income resources and/or public benefits, requesting rental assistance, landlord recruitment/mediation, attending meetings/trainings within the community, collaborating care with service providers and multi-disciplinary teams, accompanying participants on appointments as needed, and assist the Supervisory Case Manager with team meetings, fostering a positive and productive work environment, and helping team members through difficult case conferencing needs. 

This position requires the use of a personal vehicle for securing and maintaining housing for the participants enrolled in the program. 

Essential Duties and Responsibilities 

· Ensures that the participants voice is heard and that their ideas play a prominent role in programming.

· Coordinates wrap-around services for clients with the team and community service providers.

· Utilizes standardized screening and assessment tools and ensures the completion of needs-based screenings. 

· Attends intakes, housing orientations, lease signings, and ongoing educational opportunities for participants in SIRR. 

· Embodies meeting participants where they are, literally and figuratively. This may include meeting participants in the community and transporting participants for case management purposes.  

· Responsible for collecting necessary documents to obtain and maintain housing; identification documents, income changes, changes in household, etc.

· Assists clients in their search for housing; filling out rental applications, interpreting leases, and understanding tenant rights and responsibilities. 

· Ensures timely and accurate reporting within data entry systems and hard copy files in accordance with grant guidelines and data quality standards.

· Assists in relocating clients as needed and securing emergency shelter.

· Creates safety plans to support the safety and well-being of participants in the program. 

·Assists with community-wide outreach to identify eligible participant households presenting with substantial barriers to housing stability   

· Facilitates the equitable delivery of appropriate services for households as indicated by relevant service modalities such as the Housing First, Trauma Informed Care, Harm Reduction, Motivational Interviewing, and Critical Time Intervention models.

· Possesses an in-depth knowledge regarding program requirements, including the referral process, support services, allowable costs, field-relevant best practices, and HUD permanent housing rapid re-housing standards. 

· Demonstrates knowledge of resources, a passion for serving people experiencing homelessness, and the ability to contribute to the program-wide objectives of a diverse and dynamic team.

· Maintains a specialized knowledge related to service delivery database systems within the organization.

· Supports team members by serving as a resource for analyzing and solving problems and staying abreast of current issues and theories within the field.

· Attends orientations, trainings, education programs, staff meetings, community meetings, conferences, and workshops as requested and applicable to meet the needs of the position. 

· Provides training and mentorship to team members and community stakeholders regarding best practices in relevant service models and practices. 

· Advises and coaches team members to navigate difficult or foreign