Order to Cash Back Office Manager

Job Title

Order to Cash Back Office Manager

Job Description

About Signify

Through bold discovery and cutting-edge innovation, we lead an industry that is vital for the future of our planet: lighting. Through our leadership in connected lighting and the Internet of Things, we're breaking new ground in data analytics, AI, and smart solutions for homes, offices, cities, and beyond.

At Signify, you can shape tomorrow by building on our incredible 125+ year legacy while working toward even bolder sustainability goals. Our culture of continuous learning, creativity, and commitment to diversity and inclusion empowers you to grow your skills and career.

Join us, and together, we’ll transform our industry, making a lasting difference for brighter lives and a better world. You light the way.

More about the role

This is an exciting job opportunity for you to light the way as a the manager of our Order to Cash Back Office for Genlyte based in Panama.

This is a multi-function team that will span:

• Order management support including order entry, order processing, order management, level 1 customer service support, and service improvements
• Post order management of transactional activities to process returns, credits, and debits timely and in line with internal levels of authority
• Post order management of financial operations such as rebates, SPA claims, and commissions
• Drives digital tool adoption across end to end
• Consistently manage sales rebates process with Finance in post-order process
• Drives cross functional collaboration, strategic focus and organization agility
• Influences a winning spirit, embedding our culture in the commercial teams
• Hires, coaches, motivates, and develops key talents and provides direction
• Builds required order desk capabilities to drive sustainable business performance in the area

More about you

While we value and appreciate all applicants, we believe that the following experience and skills will be needed to shine brightly in this job opening:

• 6+ years of experience
• Deep understanding of Order to Cash cycle and understanding of finance and accounting
• Strong customer orientation (Speed & Execution mindset)
• Systems Savvy (SAP, Other ERP) User experience,
• Communicates with impact
• Builds high performing teams
• Advanced LEAN problem-solving capabilities, eye for waste, and desire to drive continuous improvement
• Fluent English will be required

Everything we’ll do for you

You can grow a lasting career here. We’ll encourage you, support you, and challenge you. We’ll help you learn and progress in a way that’s right for you, with coaching and mentoring along the way. We’ll listen to you too, because we see and value every one of our 30,000+ people.

We believe that a diverse and inclusive workplace fosters creativity, innovation, and a full spectrum of bright ideas. With a global workforce representing 99 nationalities, we are dedicated to creating an inclusive environment where every voice is heard and valued, helping us all achieve more together.