Director, IT Service Management (ITSM)

You Matter

It’s more than a career. It’s a calling.

 

Everything we do is about taking care of people.

• Taking Care of Our Patients.
• Taking Care of Our People.
• Taking Care of Our Partners.

 

Perks and Benefits In addition to comprehensive benefits including medical, dental, vision, paid time off, and 401k, we foster a work, life balance for team members and their family to support physical, mental, and financial wellbeing, including:

• DailyPay, get no-fee, instant access to your earned pay!
• Tuition Assistance and dependent Scholarships
• Employee Assistance Program (EAP) including free counseling and health coaching
• Company paid life insurance
• Tax free Health Spending Accounts (HSA)
• Wellness program featuring fitness memberships and product discounts
• Preferred banking partnership and discounted rates for home and auto loans

 

*Eligibility for perks and benefits varies based on employee type and length of service. 

Why Us

From top to bottom, we are a company of caregivers.

If there is one unifying characteristic of everyone at Recovery Solutions, it is the deep desire to make a difference by helping society’s most vulnerable and often overlooked individuals. Every day our team has the distinct honor and responsibility to show up with non-judgmental compassion to provide hope and healing to those who need it most.

 

For those of you whose calling it is to serve others, this is your moment. Your chance to join our family and be a part of our mission to care for those desperately in need, and to do your part to heal the world, one patient at a time.

 

How you make a difference

Director of IT Service Management (ITSM) – Elevating Healthcare IT for Excellence & Care

 

Are you a strategic IT leader with a passion for delivering exceptional service in the healthcare space? As the Director of IT Service Management, you'll take charge of developing, implementing, and continuously improving IT service delivery at Recovery Solutions, ensuring our technology aligns with our mission to provide high-quality patient care and operational excellence.

 

In this pivotal role, you’ll oversee IT service operations, lead a talented team of IT professionals, and drive service management processes to enhance system reliability, security, and user satisfaction across our facilities. Your leadership will ensure that IT services are not just efficient, but empower the entire organization to deliver the best care possible, while maintaining compliance with healthcare regulations.

 

If you're ready to make a lasting impact on healthcare technology and play a crucial role in optimizing IT services for the healthcare community, this is your opportunity to lead with purpose and innovation!

Key Responsibilities

• Develop & Implement IT Service Strategy: Design and execute an IT service management (ITSM) strategy that aligns with healthcare operations and business objectives.
• Optimize IT Service Delivery & Performance: Oversee IT services, including incident, problem, and change management, while ensuring operational excellence.
• Ensure Compliance & Security: Maintain adherence to healthcare regulations such as HIPAA and HITECH, ensuring secure and compliant IT operations.
• Lead IT Service Teams & Vendor Management: Foster a culture of accountability and collaboration while managing third-party service providers for seamless IT integration.
• Monitor & Improve IT Service Quality: Establish and track key performance indicators (KPIs) and service level agreements (SLAs) to enhance efficiency and service outcomes.

Qualifications & Requirements

Education:

• Required: Bachelor’s degree in information technology, computer science, or related field.
• Preferred: Master’s degree.

Experience:

• Required: Ten (10) years of IT service desk experience with five (3) or more years in a leadership role.
• Required: Proven experience with service desk applications, ITIL processes, RMM tools and ITAM tools.
• Required: Excellent Project Management skills to oversee the implementation of large-scale projects.

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