Accounting Specialist

JOB OVERVIEW:
The Accounts Receivable Specialist is responsible for managing group billing, invoicing, guest refunds, and account reconciliations. This role ensures the timely and accurate processing of receivables, collaborating closely with departments such as Sales & Catering, Front Office, and Reservations to resolve billing disputes and support smooth financial operations. System knowledge, especially OPERA V5, is essential.

 

At InterContinental Hotels & Resorts®, we want our guests to feel special, cosmopolitan, and in the Know, which means we need you to:

• Be charming by being approachable, having confidence, and showing respect.
• Stay in the moment by understanding and anticipating guests’ needs, being attentive, and taking ownership of getting things done.
• Make it memorable by being knowledgeable, sharing stories, and showing your style to create moments that make people feel special.

 

KEY RESPONSIBILITIES:

Financial Returns

• Prepare and issue group and transient invoices according to contract terms.
• Process guest refunds accurately and in compliance with hotel policy.
• Investigate and resolve billing discrepancies and disputes promptly.
• Prepare adjustments related to sales tax and hotel occupancy tax.
• Maintain current aging reports; generate monthly statements and initiate follow-up on delinquent accounts.
• Process direct billing requests.
• Collaborate with internal departments to ensure all billing and invoicing is accurate and complete.
• Assist with end-of-month close processes and reporting.

People

• Promote a culture of teamwork and service excellence through proactive communication with all hotel departments.
• Partner with Sales & Catering, Reservations, and Front Office teams for smooth group billing setup and execution.

Guest Experience

• Ensure timely and professional communication with clients regarding invoices, adjustments, and disputes.
• Provide high-level service and responsiveness to internal and external stakeholders.

Responsible Business

• Ensure compliance with company internal controls and audit standards.
• Maintain organized and accurate files for all AR-related activities.
• Identify areas for improvement in AR processes and recommend solutions.

 

QUALIFICATIONS & REQUIREMENTS:

• High school diploma or equivalent; associate degree or coursework in accounting preferred.
• Minimum 1 year of experience in hotel accounting or front office operations.
• Strong knowledge of OPERA PMS (Version 5 preferred).
• Excellent verbal and written communication skills.
• Strong attention to detail, organizational skills, and the ability to prioritize.
• Ability to work collaboratively with cross-functional teams.
• Must be able to work flexible hours, including weekends or holidays as needed.

Physical Requirements:

• Light lifting (up to 25 pounds), occasional bending or reaching.
• Frequent use of a computer and telephone.
• Standing or sitting for extended periods.

WHAT WE OFFER:

We give our people everything they need to succeed. From a competitive salary that rewards all your hard work to a wide range of benefits designed to help you live your best work life – including an impressive room discount and some of the best training in the business.

The hourly pay rate for this Hourly role is $20.00. This rate is only applicable for jobs to be performed in Houston, Texas.

This is the starting rate we in good faith believe we would pay for this role at the time of this posting. We may pay more or less than the posted rate, and the rate may be modified in the future. An employee’s pay position within the pay range will be based on several factors including, but limited to, relevant education, qualifications, certifications, experience, skills, seniority, geographic location, performance, shift, travel requirements, sales or revenue-based