Sr Product Manager

What is the Henry Schein ONE Way? Simply put, we care for each other. We treat each other with respect, kindness, gratitude, and awe. We welcome different viewpoints and encourage creativity. Henry Schein ONE believes that everyone has something amazing and unique to contribute, and we wouldn’t be Global Industry leaders today without all the individual contributions that bring our team together.

Our culture strives to provide a place where passion, individuality, autonomy, purpose and diversity succeeds. We strive to let you Schein because when you Schein so do we!

If you are still not sold on how great it is to be a Team Schein Member, then perhaps you need to hear about our Henry Schein Cares programs, team engagements, lunches, and extra wellness benefits. Or that our leadership encourages you to maintain a healthy work-life balance. There are so many perks too numerous to list. If you are intrigued, apply now, our Talent Acquisition team is excited to meet you!

This position will be remote within the United States. 

Are you passionate about transforming the dental industry by putting the patient experience at the center of innovation? At Henry Schein One, we’re redefining how dental practices connect with and care for patients – empowering practices to deliver seamless, convenient, and engaging experiences at every stage of the patient journey.

As a Senior Product Manager on our Patient Experience team, you will lead the development of digital solutions that help dental practices:

• Attract more patients and boost their online presence

• Streamline communication and appointment scheduling

• Simplify pre-visit processes with digital tools

• Enhance every interaction, from first contact to follow-up care

What You Will Do

• Conduct in-depth customer research and interviews to uncover patient and practice needs, focusing on solutions that address complete challenges for patients and dental providers

• Develop data-informed strategies and product roadmaps that prioritize outcomes that make every touchpoint more convenient for patients and more efficient for office staff

• Deliver product experiences that remove administrative burdens, enabling dental teams to spend more time providing excellent care

• Collaborate with engineering, design, marketing, sales, and support to launch features that drive measurable improvements in patient engagement, satisfaction, and practice growth

• Maintain clear and consistent communication with internal teams and leadership, and build durable artifacts to drive alignment and shared understanding

• Monitor industry trends in digital patient experience and practice marketing to ensure our solutions remain best-in-class and ahead of patient expectations

• Contribute to team growth by sharing knowledge and supporting the development of peers

• Champion the voice of the patient and practice in every product decision, ensuring our solutions deliver actionable insights that optimize both operations and patient care

Travel/Physical Demands

• Travel typically less than 10%

• Office environment with no special physical demands required

Must Haves

• 4+ years of experience in product management with a focus on delivering B2B software solutions, ideally in a healthcare or digital experience platform

• Proven track record of launching products that enhance the customer and patient experience, leveraging digital tools to drive real results (e.g. reduced manual tasks, improved communications, increased bookings, etc.