Boiler Technician

 Summary- The Boiler Service Technician-Level 3 is responsible for advanced service, maintenance, and repair of hot water and steam boiler systems in commercial and industrial environments. This role requires strong troubleshooting skills, including burner setup and combustion on dual-fuel systems, as well as a solid understanding of control and motor wiring. Candidates must have knowledge of 3-element feedwater systems, parallel positioning controls, and the ability to diagnose and resolve issues with analog circuits and transmitters. The ideal technician ensures high-performance, safety, and efficiency while delivering expert-level service to our customers.

ESSENTIAL DUTIES AND RESPONSIBILITIES include the following. Other duties may be assigned.

 Responsible for servicing products and equipment on assigned projects and ensuring customer satisfaction.

• Maintenance, repair, and installation of boilers.
• Identifies, analyzes, diagnoses, and has strong troubleshooting skills & repairs on boilers.  
• Demonstrate a strong knowledge of burner setup.
• Demonstrate a strong knowledge of combustion management on dual-fuel systems
• Knowledge of working on 3-element feedwater systems, parallel positioning controls.
• Ability to diagnose and resolve issues with analog circuits and transmitters
• Provide coaching & guidance to other technicians on boiler repairs.
• Performs preventative maintenance, site surveys, replacement, and modifications as needed or requested by customers.
• Prepares for on-site installation and repairs by examining building layout, anticipating difficulties, gathering materials and coordinating on-site work, as necessary.
• Inspects vehicles by checking vehicle condition and literature supplies.
• Maintains vehicles by keeping records of service manuals, scheduling, and completing repairs and maintenance service.
• Maintains tools and equipment by inspecting for signs of wear.
• Documents work by completing paperwork on each job and maintaining files.
• Represents company by serving as a direct customer contact.
• Determines parts to order for repairs and timeliness of need.
• Keeps current all manufacturers’ products concerning installation, operation, maintenance, service, and repair.
• Provides technical support to customers.
• Be knowledgeable with the products and services offered by Brady and become effective in the sales of those products and services.
• Flexibility to work overtime/weekends, as required.

• TEAMWORK:
• Demonstrate and promote a spirit of cooperation and teamwork throughout the Company
• Continually look for ways to improve our processes and ability to serve our customers effectively
• Improve personal performance on a continual basis

CUSTOMER SERVICE:

• Provide responsive, professional and diplomatic customer service
• Answer customer calls and correspondence quickly and pleasantly
• Communicate with customers in a friendly, professional, and patient manner
• Perform all duties with the goal of building and maintaining long-term customer relationships
• Immediately address any customer’s concern and requests the involvement of other Company personnel as required

SAFETY:

• Follow all company safety programs and report any non-compliance to your Team Leader
• Notify Team Leader or Safety Manager of any unsafe conditions
• Proper PPE equipment must be used at all times when necessary
• Report all accidents and injuries to your Team Leader and HR immediately

• All monthly training topics on safety completed and done during the month due

QUALIFICATIONS:  To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essent