Partnerships Associate

The purpose of Zearn

Zearn is the nonprofit educational organization whose mission is to inspire all kids to love learning math. Everything we do is driven by our belief that every kid is a math kid.

Our top-rated learning platform is designed to catch kids up and move them forward in grade-level math. And it works. Large-scale efficacy research shows students who use Zearn make significant gains in math proficiency, including the students who start multiple grade levels behind.

The vital importance of learning math today is hard to understate, and yet today, it is common to think that only some are born to achieve in math. Math learning is often disparaged and feared, or viewed as a special interest or luxury. We don't look at learning to read the same way. 

Zearn exists to help create a world where all children love learning math. 

Learn more about us at https://about.zearn.org/.

The purpose of the Partnerships Associate at Zearn is to foster and maintain relationships with potential Zearn Math customers, acting as their main point of contact at Zearn.  This is achieved by:

Empowering customers on their purchasing journey, from initial inquiry to contract signing, ensuring seamless transactions and fostering trust every step of the way.

• Guide potential customers through the purchase process by responding to questions, creating quotes and purchase agreements, and problem-solving purchasing hurdles 
• Follow up with customers as they advance through the sales process from initial interest all the way through to signing a contract
• Ensure purchase orders from schools and districts are accurate and complete, and communicate with customer purchasing departments to revise documents as needed

Meticulously maintaining data accuracy by processing and tracking orders and renewals in Salesforce

• Process a large volume of orders and account renewals for customers
• Enter and maintain accurate record of where each customer is in the sales process
• Utilize Salesforce reports to ensure all customers are moving through the sales and renewal processes
• Communicate relevant information with Partnerships, Finance and Customer Support teams

Supporting high quality customer experiences across the Partnerships team by maintaining the velocity and optimization of the Partnerships team processes.

• Ensure customers receive timely account setup, working cross-functionally with Support team
• Recommend improvements to sales and renewal processes 

Problems someone in this role can be expected to solve:

• How do we increase the efficiency of our sales and renewal processes?
• How do we convert more leads to customers, and more customers to renewals?
• What reports and automations can we put in place to improve our data accuracy and track progress in reaching our renewal goals?
• How can we  improve our renewal conversion rates? 
• What improvements can we make to our team’s processes and to how we work cross-functionally?

SKILLS: Below are the skills we believe would be impactful for this role. We certainly do not expect a candidate to be fluent in any more than five to six of these skills, we would expect a candidate to be excited to learn many of the others through continuous coaching and on-the-job apprenticeship.

Personal Organization:

• Keeping your tools and materials organized
• Managing time and commitments

Project Management:

• Deadline oriented execution

Written Communications:

• Critical Reading and writing

Teaching and Persuading:

• Communicating with structure
• Objection handling and closing
• Establishing credibility

Generating Insight:

• Gathering customer or expert feedback to create useful ideas

Diagnosing Needs:

• Building long-term friendships with customers or external stakeholders

POTENTIAL MARKERS OF THESE SKILLS: 

• 2+ years of work experience
• Experience in customer support, sales or sales operations at a top-tier nonprofit or business-to-business company, ideally in education or technology, is a plus
• Bachelor's Degree required

This role is an individual contributor role and reports to the Partnerships Manager.

HOW WE WORK: 

• We aim to create a numeracy movement. This is no easy feat, and no one of us can solve