Michael Jordan Steakhouse Restaurant Manager

DUTIES AND RESPONSIBILITIES:

• Supervises, monitors and participates in service operations during an assigned shift

• Regularly interacts with guests to ensure quality experience, handle special requests, answer questions and/or resolve problems

• Focus on controlling labor and beverage costs, review of the P&L with the General Manage and identify areas of improvement. 

• Contribute in managing staff and/or restaurant manager performance through effective use of informal and formal feedback, recognition, coaching & counseling meetings, disciplinary action, annual evaluations, etc.; assists in developing restaurant managers to ensure readiness for growth/promotion

• Participate in marketing and promotion strategies as directed.

• Leads and participates in the interviewing, hiring and training of new hourly service staff; also leads and participates in the on-going training and education of existing service staff

• May be assist as lead manager for all beverage programs, menus and costs. (Creative and implementation process)

• Performs various operational/admin functions such as: opening/closing the restaurant, conducting pre-shifts and line checks, processing server checkouts, preparing staff schedules, conducting inventory, placing orders, POS/Infogenesys usage, reporting & maintenance, etc.

• Attends various internal and/or external meetings relating to the operation of the restaurant.

• Ensures the general maintenance & upkeep of service areas, equipment and manager offices.

• Controls, analyze and create plans of action, on an on-going basis of the following:

• Guest Satisfaction through reviews on the different channels.

• Operating Costs.

• Sanitation, cleanliness and hygiene.

• At IHG we are committed to providing our employees with a safe, secure and healthy workplace.  It is your responsibility to comply with all workplace health and safety requirements, including any department specific training regarding equipment and procedures.

• Perform other duties, tasks and special projects as assigned.

• Perform the General Manager duties when the business requires or needed.

• Perform employee evaluations and provide assertive feedback to the team.

QUALIFICATIONS:

Essential Requirements:

• Minimum 3 years prior experience at the manager level or above.

• Prior experience in a restaurant similar in scope/style 

• Prior hands-on experience performing the majority of the areas of responsibility described above

• Passionate & humble about service

• Proud to work in the Hospitality Industry

• Finds ways to say yes, proactive and/or reacting according different circumstances.

• Flexibility to change.

• Committed to a high quality service and high food standards.

• Dignified in conduct and appearance

• Thorough understanding of food, beverage and labor costs.

• good math skills

• Prior experience with & good working knowledge of POS and/or other restaurant-related systems 

• Proficient with Microsoft Office applications

Essential Skills:                 

• Ability to perform job functions with minimal supervision

• Ability to work under pressure

• Must be a confident individual who is willing to assume responsibility

• Ability to demonstrate high degree of drive and determination

• Adaptive and flexible, team player 

• Ability to work cohesively with co-workers as part of a team

• Must have excellent employee relations skills and ability to motivate staff and maintain a cohesive team.

• Ability to supervise train and direct employees, giving corrections when needed.

• Ability to perform job functions with attention to detail, speed and accuracy, and comprehend instructions.

• Ability to prioritize, organize, delegate work and follows through