University of Colorado Anschutz Medical Campus

Department: School of Dental Medicine, Department of Dental Clinical Operations

Job Title: Patient Accounting Technician Lead

Position #: 00674131– Requisition #:38022

Job Summary:

The School of Dental Medicine (SDM) has an opening for a Patient Billing Specialist Lead in the Patient Accounting Office, a unit within the Department of Financial Affairs. This position serves as the lead worker for the patient accounting team and plays a critical role in supporting all aspects of patient billing, payments, insurance claims, collections, and financial policy education. The Lead is responsible for mentoring and training Patient Billing Specialists, supporting the use of the dental health record system (axiUm), and helping drive improvements in patient financial services.

This is a highly collaborative, patient-facing role that works closely with the Patient Accounting Supervisor, students, faculty, and staff to ensure a seamless and informed financial experience for patients. We are seeking candidates who bring strong customer service skills, attention to detail, and a proactive, team-oriented mindset. The position is based at the University of Colorado – Anschutz Medical Campus and requires 100% onsite presence.

Key Responsibilities:

Patient Accounting Lead and Training – 40% (Essential Function)

• Leads and coordinates the day-to-day operations, workflows, and quality assurance for the SDM patient payment windows, insurance verification, and reporting functions for the patient accounting office. 

• Monitors and coordinates adequate coverage for the patient payment windows in each of the clinics.

• Recommend, coordinate, and develops training and development (i.e., new employee training, ongoing learning, and development) for staff within the patient accounting unit; collaborates with SDMHR, campus HR, and other campus offices on learning and development opportunities for the Patient Billing Specialists.

• Develop and maintain Patient Billing Specialist resources and tools (i.e., policy and procedure manuals, process maps)

• Assists in the annual performance planning and evaluations for the Patient Billing Specialists; documents and tracks written and verbal training, mentoring, and coaching for Patient Billing Specialists.

• In the event of vacancies, the lead will provide input for employee selection. 

• Serves as the lead in handling and resolving patient concerns, questions, misunderstandings, or conflicts in regard to patient financial accounts. 

Patient Billing and Education– 45% (Essential Function)

• Receive and greet patients, offer information concerning clinic practice policies, financial procedures, and operations. 

• Advise and communicate with patients, students, faculty, and staff concerning SDM financial policies and procedures (i.e., patient financial responsibilities, dental insurance pre-authorizations and policies) and resolves patient financial account issues. Process and appropriately document various