Executive Experience Coordinator

Company Description

It all started in sunny San Diego, California in 2004 when a visionary engineer, Fred Luddy, saw the potential to transform how we work. Fast forward to today — ServiceNow stands as a global market leader, bringing innovative AI-enhanced technology to over 8,100 customers, including 85% of the Fortune 500®. Our intelligent cloud-based platform seamlessly connects people, systems, and processes to empower organizations to find smarter, faster, and better ways to work. But this is just the beginning of our journey. Join us as we pursue our purpose to make the world work better for everyone.

Job Description

At ServiceNow, we help organizations of every size, in every industry, put AI to work for people. We move fast because the world can’t wait, and we innovate in ways no one else can for our customers and communities. By joining ServiceNow, you are part of an ambitious team of change makers who have a restless curiosity and a drive for ingenuity. We know that your best work happens when you live your best life and share your unique talents, so we do everything we can to make that possible. We dream big together, supporting each other to make our individual and collective dreams come true. The future is ours, and it starts with you.  

With more than 7,400+ customers, we serve approximately 80% of the Fortune 500, and we're proud to be one of FORTUNE's 100 Best Companies to Work For® and World's Most Admired Companies® 2022.  

Learn more on Life at Now blog and hear from our employees about their experiences working at ServiceNow.  

Job Description 

We're seeking a dynamic Executive Experience Coordinator to be the operational backbone of our Innovation Centers. This role is perfect for a high-energy professional who thrives in a fast-paced environment and takes pride in delivering flawless customer experiences. As the Executive Experience Coordinator, you'll be the driving force behind our Innovation Center's daily operations, ensuring every customer interaction is seamless and memorable. You'll work alongside our Strategic Program Managers to bring executive-level customer experiences to life. 
 

Key Responsibilities: 

• Serve as the operational and logistics guru for our Innovation Centers, ensuring a world-class environment for customer engagements 

• Coordinate and manage all logistics for executive Programs, from room setup to catering, to content upgrades 

• Maintain the Innovation Center's pristine condition and readiness for high-profile customer visits 

• Collaborate with facilities and workplace services to ensure optimal center operations and customer service 

• Partner with Executive Experience Consultants to execute sophisticated customer engagements 

• Manage complex calendars and scheduling for multiple concurrent engagements within our Innovation Centers 

• Coordinate with presenters, subject matter experts, and executives to ensure seamless delivery 

• Handle all pre-activities and coordination including agenda development, logistics planning, and stakeholder communication 

• Serve as the primary point of contact for operational matters with internal teams and external vendors

• Build strong relationships with sales teams, marketing, facilities, and catering partners

• Coordinate with global teams to maintain program consistency

• Create a culture of excellence and white glove service 

• Manage vendor relationships and deliverables effectively, while overseeing budget management for the program 

• Proactively identify and implement process improvements 
• Contribute creative ideas to enhance the customer experience 

Qualifications

Required Skills: 

• Experience in leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving. This may include using AI-powered tools, automating workflows, analyzing AI-driven insights, or exploring AI’s potential impact on the function or industry. 

• 5+ years of experience in event coordination, executive support, or customer experience roles 

• Proven track record of managing complex logistics and stakeholder coordination 

• Strong proficiency with business systems (CRM, Microsoft 365, scheduling tools) 

• Experience in a high-tech or professional services environment preferred 

• High energy and positive attitude with a true passion for customer service 

• Exceptional attention to detail and organizational skills 

• Strong problem-solving abilities and grace under pressure 

• Natural ability to anticipate needs and take proactive action 

• Excellence in writte