Account Manager, Freight Operations

DSV - Global transport and logistics
In 1976, ten independent hauliers joined forces and founded DSV in Denmark. Since then, DSV has evolved to become the world's 3rd largest supplier of global solutions within transport and logistics. Today, we add value to our customers' entire supply chain by transporting, storing, packaging, re-packaging, processing and clearing all types of goods. We work every day from our many offices in more than 80 countries to ensure a steady supply of goods to production lines, outlets, stores and consumers all over the world. Our reach is global yet our presence is local and close to our customers.  Read more at www.dsv.com 

 

Location: USA - Iselin, Wood Ave 

Division: Road 
Job Posting Title: Account Manager, Freight Operations 
Time Type: Full Time

 

Summary
The Account Manager, Freight Operations is an integral part of the Road US team’s freight brokerage operations and assist with the establishment and development of relationships with customers by providing exceptional customer service. They are responsible for developing the branch’s house accounts, while continuously seeking out new growth opportunities with current and new clients and oversee the flow of communication with clients regarding all aspects of the account.

Duties & Responsibilities

• Develops the overall customer relationship via all methods of communication, phone, email, and in person.
• Negotiates with transportation carriers and providers to obtain, set rates and determine services available. 
• Researches and determines growth opportunities within the branch’s house accounts. 
• Investigates, actions and establishes new customer leads and opportunities.
• Examines customer requests to provide best service options and pricing available.
• Proactively handles customer shipment requests. 
• Utilizes our TMS system and provides data input to facilitate material movement, planning, and scheduling.
• Provides direction and sets pricing guidelines for Carrier Sales team. 
• Monitors shipment tracking progression from pickup through delivery and communicates accurate and up-to-date information to the customer and/or Key Account Manager.
• Ensures customer expectations are met or exceeded through close communication with Carrier Sales team.
• Tracks and traces shipments from pickup through delivery to ensure accurate and up-to-date shipment information is being provided to customers. 
• Prepares spend reports as needed and holds regular check ins via QBR or MBR with the customer. 
• Other duties and project work as assigned by manager.

Minimum Required Qualifications Education and/or Experience

• High School diploma.
• 3 years’ experience in logistics, transportation brokerage, or related field.

    
Skills, Knowledge & Abilities Computer Skills

• Proficient with all Microsoft Office applications, Word, Excel, Teams and PowerPoint.
• Solid analytical experience in Excel required.
• Experience with transportation management systems.

Language Skills

• English (reading, writing, verbal)

Mathematical Skills

• Position requires strong mathematical skills for pricing, negotiating and project development

Other Skills

• Superior leadership skills and ability to build and cultivate strong relationships
• Driven, enthusiastic, and highly motivated
• High attention to detail and ability to multitask
• Strong organizational skills
• Ability to thrive under deadlines and work in a team environment, while also delivering independent results
• Excellent interpersonal communication and problem-solving skills, verbal, written and in person
• Strong prioritization skills and works with a sense of urgency
• Proficiency in using a Windows-based computer
• Strong ability to persuade, negotiate, and influence others
• Ability to work flexible hours.

Preferred Qualifications Education and/or Experience

• College degree in Logistics or Supply Chain Management
• 5 years’ experience in logistics, transportation brokerage, or related field.

Physical Demands The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee uses his/her hands to finger, handle or feel objects, tools or controls; reach with hands and