Assistant Branch Administrator | HHA or STNA

Description

We are seeking a highly organized and detail-oriented Assistant Branch Administrator to join our team at Freedom Caregivers. This is a Full-Time position, Monday-Friday, 8am - 4pm.

As the Assistant Branch Administrator, you will assist with the day-to-day operations and scheduling of our new Delaware branch of our multi-site, privately owned home care agency. Starting pay is up to $20.00/hr. and varies with experience and abilities.

Responsibilities/Activities:

• The Assistant Branch Administrator assists the Branch Administrator with the day-to-day operations of the branch, ensuring all Agency policies and procedures are followed.
• Manages and maintains client and caregiver schedules including handling cancellations, scheduling conflicts, and client/caregiver compatibility and adjusts the schedule to accommodate.
• May occasionally be required to fill in caregiving shifts depending on staffing patterns.
• Ensures each client's schedule and shift is compliant with the proper authorization(s) and that scheduled hours are within the contracted hours per each authorization.
• Manages office phones and communications with clients and caregivers.
• Ensures exceptional communication and customer service to clients, families, staff, and other entities whether in office or on the phone.
• Manages caregiver time clock utilization and record keeping, including missed punches, undocumented shifts, and attendance points.
• Ensures compliance with in-service/CEU requirements for all caregiving staff at assigned branch.
• Ensures a positive employee culture and works to reduce turnover by facilitating and overseeing employee engagement and ensuring timely conflict resolution.
• Upholds the mission, vision, and values of Freedom Caregivers, follows and upholds the employee code of conduct.

Freedom Caregivers has been the leading home care provider in north central Ohio for over 10 years. Not only will you be making a real difference in the lives of seniors, but you will be a part of a team where employees are valued for their unique and individual contributions to the overall mission of Freedom Caregivers. We proudly boast excellent employee satisfaction scores and are rated highly on Indeed for workplace well-being. We are a rapidly growing Agency, with offices in 5 locations and growing. Employment with Freedom Caregivers will allow you to learn and grow in your career and offers opportunities for advancement to higher positions or other locations, if desired.

Qualifications:

• Previous employment as a caregiver, HHA, or STNA preferred
• Previous employment in an agency or facility scheduling role
• Good understanding of the post-acute care and long-term care ecosystems
• Proficient in Microsoft Office Suite (Word, Excel, Outlook, Teams)
• Technologically proficient and able to learn new applications quickly
• Exceptional communication skills, both written and verbal
• Excellent leadership and interpersonal skills
• Must have the ability to handle multiple tasks and priorities and have excellent time management and organizational skills
• Positive, professional attitude with high emotional intelligence and the ability to lead a team to success

If you are interested in working at a company where integrity meets compassion and your contributions truly make a difference, we encourage you to apply for this exciting opportunity.

To learn more about our company, check out our website: www.freedom-caregivers.com or view our Indeed company page.

We are an equal opportunity employer and welcome applicants of all backgrounds and abilities.

Requirements

• Minimum education: High School Diploma or GED
• HHA or STNA
• Must be able to communicate fluently in the English language, both written and verbally
• Must be able to proficiently use a computer, keyboard, mouse, and smart phone
• Must be able to sit for up to 8 hours a day and lift a minimum of 25# occasionally
• Current and valid Driver’s License
• Current Auto Insurance with at least state minimum coverage