Operations Manager (Cafe and Retail) - National Medal of Honor Museum

LEGENDS

Founded in 2008, Legends is a premium experiences company with six divisions operating worldwide – Global Planning, Global Sales, Global Partnerships, Hospitality, Global Merchandise, and Legends IQ – offering clients and partners a 360-degree data and analytics fueled service solution platform to elevate their brand and execute their vision. Currently, Legends works with marquee clients across business verticals including professional sports; collegiate; attractions; entertainment; and conventions and leisure. We are the industry leaders in designing, planning, and realizing exceptional experiences in sports and entertainment. For more information, visit www.Legends.net and follow us on Facebook, Twitter, and Instagram @TheLegendsWay.

 

ATTRACTIONS

Global Attractions is a natural progression from Legends 360-degree platform for success. Our unrivaled guest experience and deeply researched sales and planning methodologies give us an edge. Legends currently operates 15+ attractions around the globe. We bring together some of the brightest experiential and attraction masterminds around the globe to ensure each brilliant idea is regionally relevant and destined to dazzle, delight and drive a steady stream of diverse visitors.  Legends manages all operations across ticketing, special events, food & beverage and retail for Attractions partners.

 

NATIONAL MEDAL OF HONOR MUSEUM

The National Medal of Honor Museum in Arlington, Texas will serve as the premier national institution dedicated to the stories, impact, and legacy of the service members who went on to become Medal of Honor recipients.

Neither a war memorial nor a military museum, the National Medal of Honor Museum is a humbling endeavor that will take visitors on a narrative journey through the life stories of ordinary people who made extraordinary choices above and beyond the call of duty.

The museum footprint encompasses over 100,000 square feet, cornering five acres of waterfront in Arlington, Texas.

Over 31,000 square feet of Exhibition Galleries as well as dedicated spaces for meetings, symposiums, memorials, and ceremonies.

The museum is also headquarters of the National Medal of Honor Griffin Institute, an organization that addresses our nation’s character gap and fills it by focusing on the values and valor of the Medal of Honor and all who have earned it. For more information, visit www.mohmueseum.org.

 

THE ROLE    

The Operations Manager (Café & Retail) is responsible for managing all aspects of operations related to the museum’s café and retail experience including a quick food service outlet and gift shop outlet. The Operations Manager (Café & Retail) will lead hourly supervisor and front line level employees to execute safe and service focused operation.

 

ESSENTIAL FUNCTIONS  

• Manage all aspects of the operations for the café & retail outlets, including personnel management and scheduling, SOP development and execution, employee training, and facility management
• Personnel management duties to include interviewing, hiring, and training employees; planning, assigning, and directing work; appraising performance; rewarding and disciplining employees; and addressing complaints and resolving problems.
• Direct and oversee the scheduling of hourly staff to guarantee proper payroll and budget management.
• Develop operating procedures that conform to corporate standards, customized to the specific needs of the facility and consistent with the goals and objectives of the client, facility, and corporation.
• Attend department head meetings and weekly staff meetings. Develop and maintain a harmonious working relationship with all the other departments and the Foundation.
• Know and guarantee all laws, codes, ordinances, policies, procedures, risk management, safety precautions, rules/regulations and emergency procedures are followed.
• Investigate, analyze, and resolve operational problems and guest complaints. Conduct monthly staff meetings to discuss procedures, problems, policy changes and training.
• Ensure facility’s fire and emergency safety systems are in operating order and compliant with all codes, ordinances, and laws and assist in staff safety training.
• Collaborate on efforts for compliance with OSHA, safety, and emergency policies.
• Establishes operational quality control initiatives focusing on the proper techniques, servicing, and protocol required to ensure complete customer satisfaction.
• Acts a liaison to third party subcontractors including Security, Facilities, and