People Relations Generalist, People Operations

People Relations Generalist, People Operations

CULTURE SNAPSHOT

Broad River Retail is an organization of integrity, diversity and culture working together for the purpose of ‘Furnishing Life’s Best Memories’. At Broad River, we call all our employees “Memory Makers.”  We do this because we know everyone that works for our Company has the power to make positive memories not only for our Guests, but also for their families, co-workers, and communities. 

We take pride in training and developing our teams so that they can provide a premier customer experience to every Guest. Our Memory Makers are the driving force that has led us to being the largest and fastest growing Ashley licensee in the U.S. and landing us on the Top Places to Work list two years in a row in our industry.

AT A GLANCE

The People Relations Generalist position, reporting to the Manager, People Operations, requires meaningful experience and a passion for all aspects of the employment lifecycle. This role will provide leadership, support, and guidance to all employees in matters relating to employee relations, including performance management, conduct & disciplinary matters, policy interpretation, and coaching opportunities. The role works collaboratively with other teams within the People Allies to provide support for our operators’ abilities to meet defined business objectives in the Spokane, WA area.

DAY IN THE LIFE AS THIS MEMORY MAKER

• Partner with site leadership and People department teams to support all aspects of employee experience, to include recruiting and attracting new Memory Makers, influencing the appropriate application of expectations and policies, documentation, performance review and merit increase process.
• Act as the initial point of contact for all employee questions on People Department matters including benefits, payroll, talent management, and Memory Maker experience for the site.
• Act as the initial point of contact for employee relations issues or concerns and hotline complaints. Partner with People Operations Partners to collect information and document conversations for formal investigative process and successful resolution.
• Review/audit all site involuntary terminations to ensure process adherence and legal compliance.
• Manage unemployment claim process for the region.
• Provide monthly metrics pertaining to headcount, turnover, performance management: participate in the completion of annual HR reporting/audits.
• Assist with the recruitment and interview process, as needed.
• Serve as an advocate for employee benefits.
• Participate in and encourage events designed to elevate the Memory Maker experience.
• Conduct employee exit interviews for voluntary resignations.
• Conducts regularly scheduled meetings with internal leadership partners and provides guidance when appropriate.
• Supports managers with performance coaching strategies and utilization of Performance Improvement Plans.
• Works closely with management and Memory Makers to improve work relationships, build morale, and increase productivity & retention.
• Maintains in-depth knowledge of legal requirements related to day-to-day management of employees, reducing legal risks and ensuring regulatory compliance.
• Provides policy guidance and interpretation.
• Performs other related duties as assigned.

WORKPLACE ENVIRONMENT

While performing the duties of this job the employee is:

• Ability to work independently, as well as in a collaborative team environment within an office setting.
• Physical requirements such as extended periods of sitting and computer use may be required.
• Physical requiremen