Program Manager, Customer Immersions

The Customer Immersion Team, part of the Product Immersion and Testing team within Business Product Marketing, is seeking a Program Manager who is passionate about customer engagements and influencing Meta's newest business and marketing solutions. The program manager will collaborate with Product Marketing Managers, Product Managers, Designers, Researchers and Engineers and have experience performing under high-pressure, fast-moving and often ambiguous conditions to execute on the Customer Immersion roadmap. You will have demonstrated experience in cross-functional communication, project execution, and be knowledgeable about inbound strategies.Program Manager, Customer Immersions Responsibilities

• Influence and guide the way product teams approach inbound projects and strategies.
• Set the strategy and push cross-functional partners on the most efficient and effective ways to gather meaningful product feedback to shape roadmaps.
• Execute complex stakeholder management, working with leaders (Director+ / VPs) to influence strategy development and structure ambiguous and early stage projects.
• Lead cross-functional teams to clearly define immersion goals.
• Work with our Sales teams to identify appropriate clients for each client meeting.
• Work directly with clients to coordinate scheduling of client meetings and set expectations.
• Plan multi-day in-market experiences for product teams as they travel from client meeting to client meeting.
• Source and compile key product and market information into client briefs and immersion prep documents to set teams up for success.
• Work with vendors to provide in market translation support.
• Communicate proactively and work to mitigate challenges and resolve roadblocks in immersion preparation.
• Simultaneously manage multiple immersion projects on different product teams.
• Run strategic global team projects to continuously iterate and improve on our processes, increasing efficiency and operational rigor.

Minimum Qualifications

• BA/BS degree or equivalent
• 8+ years of experience of experience working in Operations, Strategy Consulting, or Program Management
• Experience in managing a diverse set of relationships in an organization both internally and externally
• Communication experience and experience working within a team and with cross-functional stakeholders
• Experience in organizational and people skills, with proven track record of success in setting priorities, timelines and detailed project plans
• Experience managing time-sensitive projects, working in a deadline focused and often fast-paced and ambiguous environment
• Willingness to travel up to 20% of time, including internationally

Preferred Qualifications

• Experience in Sales or Advertising
• MBA degree

For those who live in or expect to work from California if hired for this position, please click here for additional information. About Meta Meta builds technologies that help people connect, find communities, and grow businesses. When Facebook launched in 2004, it changed the way people connect. Apps like Messenger, Instagram and WhatsApp further empowered billions around the world. Now, Meta is moving beyond 2D screens toward immersive experiences like augmented and virtual reality to help build the next evolution in social technology. People who choose to build their careers by building with us at Meta help shape a future that will take us beyond what digital connection makes possible today—beyond the constraints of screens, the limits of distance, and even the rules of physics.
$142,000/year to $202,000/year + bonus + equity + benefits

Individual compensation is determined by skills, qualifications, experience, and location. Compensation details listed in this posting reflect the base hourly rate, monthly rate, or annual salary only, and do not include bonus, equity or sales incentives, if applicable. In addition to base compensation, Meta offers benefits. Learn more about benefits at Meta.

Equal Employment Opportunity and Affirmative Action Meta is proud to be an Equal Employment Opportunity and Affirmative Action employer. We do not discriminate based upon race, religion, color, national origin, sex (including pregnancy, childbirth, reproductive health decisions, or related medical conditions), sexual orientat