Jobs and Careers
CH
Senior Billing Manager
ChowNowUKRemotefull_timeVerifiedPosted 27 Mar 2025
💰 $173,250/yr($133,237/yr – $173,250/yr)
About the role
ABOUT US:
ChowNow’s vision is to become the leading North American platform connecting diners and independent restaurants for at-home dining. The ChowNow Platform continues to grow its product offerings and bring restaurants and diners closer together. Our marketplace provides commission-free ordering for restaurants nationwide and diners with an ever-growing selection of independent restaurants. Our demand network provides diners with the ability to order where they’re already online, including Google, Yelp, Instagram, Snap, and many others. And our white-labeled online ordering system provides restaurants with a branded experience for diners on their website and their own iOS and Android apps for a reasonable monthly fee regardless of order volume. To date, we’ve created over 20,000 apps for our restaurant partners – something that’s never been done before in our category. We operate this way because of our belief in being fair, sustainable, and equitable with our restaurant partners, and the same goes for our culture.
Diversity, teamwork, and mutual respect are among our core company values. We pride ourselves on giving our teams plenty of opportunities to make their mark.
Join us and help ensure ChowNow becomes the diner’s first choice for socially responsible online ordering. Together we can preserve neighborhood flavor, one restaurant at a time.
About the Position:
As our Senior Billing Manager, you will utilize your experience in SaaS, Salesforce, and data informed insights in order to play a pivotal role in overseeing billing operations. This position requires a blend of technical expertise, strategic insight, and leadership skills to ensure efficient billing processes, accurate data management, and alignment with the needs of the business.
You will enhance and optimize the end-to-end billing process for our SaaS products, ensuring timely and accurate invoicing, revenue recognition, and compliance with subscription-based billing models. You will be responsible for managing and enhancing Salesforce Billing implementations, collaborating with cross-functional teams such as sales and customer success to design solutions that streamline billing processes and improve operational efficiency. You will leverage data analytics tools to develop and maintain billing dashboards and reports, providing actionable insights into billing performance, customer trends, and financial metrics. You will also identify opportunities to automate billing workflows, reduce errors, and accelerate billing cycles leveraging Salesforce functionalities.
This position reports to the Senior Vice President of Finance and will have 2 direct reports.
This is a remote role based in the United States. Please note: ChowNow is not eligible to employ in every state and the recruiting team will confirm location and eligibility before moving past initial stages.
WHAT WE LOVE ABOUT YOU:
You put restaurants first. You deeply understand the importance of local restaurants and put them at the center of everything you do. You aim to help them not only survive but thrive.
You celebrate diversity. You recognize that diversity and inclusivity matter. You’re committed to progress, which means everyone gets the support and resources they need, no matter who they are. You have an ability to listen to other team members' ideas and can thrive in an environment that embraces individuality. Everyone’s voice counts.
You raise your hand. You consistently go above and beyond what is asked of you. You help your peers accomplish their tasks while also excelling at accomplishing your own. When you have a smart idea, you raise your hand and share it.
You keep reaching. You set clear ambitious goals. You don’t allow yourself to become complacent with where you’re at and what you’ve done, so you seek out new opportunities and challenges.
WHAT SUCCESS LOOKS LIKE:
ChowNow’s vision is to become the leading North American platform connecting diners and independent restaurants for at-home dining. The ChowNow Platform continues to grow its product offerings and bring restaurants and diners closer together. Our marketplace provides commission-free ordering for restaurants nationwide and diners with an ever-growing selection of independent restaurants. Our demand network provides diners with the ability to order where they’re already online, including Google, Yelp, Instagram, Snap, and many others. And our white-labeled online ordering system provides restaurants with a branded experience for diners on their website and their own iOS and Android apps for a reasonable monthly fee regardless of order volume. To date, we’ve created over 20,000 apps for our restaurant partners – something that’s never been done before in our category. We operate this way because of our belief in being fair, sustainable, and equitable with our restaurant partners, and the same goes for our culture.
Diversity, teamwork, and mutual respect are among our core company values. We pride ourselves on giving our teams plenty of opportunities to make their mark.
Join us and help ensure ChowNow becomes the diner’s first choice for socially responsible online ordering. Together we can preserve neighborhood flavor, one restaurant at a time.
About the Position:
As our Senior Billing Manager, you will utilize your experience in SaaS, Salesforce, and data informed insights in order to play a pivotal role in overseeing billing operations. This position requires a blend of technical expertise, strategic insight, and leadership skills to ensure efficient billing processes, accurate data management, and alignment with the needs of the business.
You will enhance and optimize the end-to-end billing process for our SaaS products, ensuring timely and accurate invoicing, revenue recognition, and compliance with subscription-based billing models. You will be responsible for managing and enhancing Salesforce Billing implementations, collaborating with cross-functional teams such as sales and customer success to design solutions that streamline billing processes and improve operational efficiency. You will leverage data analytics tools to develop and maintain billing dashboards and reports, providing actionable insights into billing performance, customer trends, and financial metrics. You will also identify opportunities to automate billing workflows, reduce errors, and accelerate billing cycles leveraging Salesforce functionalities.
This position reports to the Senior Vice President of Finance and will have 2 direct reports.
This is a remote role based in the United States. Please note: ChowNow is not eligible to employ in every state and the recruiting team will confirm location and eligibility before moving past initial stages.
WHAT WE LOVE ABOUT YOU:
You put restaurants first. You deeply understand the importance of local restaurants and put them at the center of everything you do. You aim to help them not only survive but thrive.
You celebrate diversity. You recognize that diversity and inclusivity matter. You’re committed to progress, which means everyone gets the support and resources they need, no matter who they are. You have an ability to listen to other team members' ideas and can thrive in an environment that embraces individuality. Everyone’s voice counts.
You raise your hand. You consistently go above and beyond what is asked of you. You help your peers accomplish their tasks while also excelling at accomplishing your own. When you have a smart idea, you raise your hand and share it.
You keep reaching. You set clear ambitious goals. You don’t allow yourself to become complacent with where you’re at and what you’ve done, so you seek out new opportunities and challenges.
WHAT SUCCESS LOOKS LIKE:
Within 30 Days You’ll:
- Progress through our Ramp Camp (ChowNow’s New Hire Onboarding Experience)
- Complete training with our IT Team and Accounting Team Leads; by the end of training you’ll be able to successfully navigate all internal tools, including Google Apps, Slack, Box, Salesforce, ChowNow Admin, NetSuite, Stripe, and SuiteSync
- Learn the customized processes in Salesforce, NetSuite, Stripe, and SuiteSync
- Familiarize yourself with QTC process for new subscriptions for both recurring and one-time products
- Familiarize yourself with the approval process for add-on subscriptions in Salesforce and the consequent actions to take in NetSuite
- Routinely interface with our Sales, Onboarding, and Client Performance departments to field questions from our customers
- Establish and begin holding weekly 1:1s with each of your direct reports
Within 60 Days You’ll:
- Learn to identify and record failed paymen
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