Exadata, ExaCS, ExaCC - Principal Technical Support Engineer - for SSC

Department Description

Cloud and Exadata Database Support Organization

Oracle Solution Support Center (SSC) is a specific unit within Oracle Support, focusing exclusively on facilitating the continual operational improvement of customers’ Oracle environment, throughout the lifecycle of Oracle solution.

The SSC team is made of a number of highly skilled and experienced Oracle support engineering team in charge of servicing designated set of ACS Customers. Service delivery is primarily remote and requires advanced knowledge of the full Oracle Database product stack, from an implementation and supportability standpoints.

 

Job Description

This position is for a Senior/ Principal Technical Support Engineer

The team’s main responsibility is to solve & resolve highly complex technical issues on Oracle Cloud and Exadata On-Prem platforms, spanning across database footprint including Exadata architecture, Real Application Clusters, High Availability, Data Guard, Corruption, Backup and Recovery, RMAN, ZDLRA, Performance, Memory Management, Parallel query,  Query tuning, Storage,  ASM, GoldenGate, Replication, Security, Networking, Enterprise Manager etc.

The candidate is required to work in partnership with team members including SSC Customers, ACS/SSC and GCS engineers and Managers, Account Managers, ACS Sales and product Development teams.

Selected candidate should have hands on experience on UNIX, Linux and/or Solaris platforms. 

The candidate will be widely regarded as a domain authority (SME) and will need to demonstrate an ability to resolve complex problems across wide stack.

Selected candidates should be able to work autonomously as well as within a group

The Engineer will be a key member of the technical problem solving as well as problem avoidance team, routinely sought after to address very complex and demanding, critical customer issues. 

 

RESPONSIBILITIES

The main role of a Support engineer is to solve highly complex technical problems (Oracle Database & Cloud/Exadata) requiring high level of technical expertise

• Works directly with customers
• Participates in weekend rotation and shifts
• Participates in initiatives that improve overall product and documentation quality
• Participates in product/platform testing
• Drives improvements in product quality
• Serves as Situation Manager on highly critical Customer issues
• Consults with Management in directing resolution of critical Customer situations
• Consults with Customers on complex use of Oracle products
• Achieves knowledge transfer through development and delivery of training, knowledge sessions, mentoring etc.
• Creation/Review of Knowledge Articles
• Contribute significantly towards the “My Oracle Support” Database communities
• Analyzes work load, determines standard processes and implements changes to improve productivity
• Proactively contribute to increasing the team efficiency by sharing knowledge, providing feedback about standard processes, writing tools / utilities

 

QUALIFICATIONS

- Technical degree or equivalent experience i.e. BE / B.Tech / M.Tech / MCA / M.Sc. in Computer Science / Management Information Systems / Engineering / Math / Physics or validated professional and technical experience.

- Greater than 10 years of industry experience

TECHNICALSKILLS

We are looking for a core technical person, who has hands-on Database administration experience on UNIX/Linux and/or worked as L3 level support engineer and/or having equivalent knowledge. You should have expertise in Exadata, Real Application Cluster (RAC), Dataguard & ASM/Storage areas. Operating systems expertise / SA &general awareness on rest of the areas mentioned below, will be an added advantage

-         Database architecture knowledge and administration

-         Experience with clustering technologies from different vendors

-         Thorough understanding of the Oracle database features

-         Extensive hands on interaction with large Database management systems

-         ZDLRA, Backup and Recovery, RMAN, knowledge of various restore and recovery scenarios.

-         Performance Tuning, Parallel query, Query tuning

-         Networking

-         Partitioning

-         Database Security

-         Golden Gate & Replication

-         Enterprise Manager

-         General UNIX/Linux concepts & Administration

-         Managing Kernel Parameters, Partitioning and File systems

 

PERSONAL ATTRIBUTES

• Self driven and result oriented
• Strong Problem solving/analytical skills