Senior Manager, Local Field Operations

Job Title:        Senior Manager, Local Field Operations 

Location:        Phoenix, AZ

 

The After Market Service (AMS) Group, a division of Dover Food Retail (DFR) the total solution provider for any refrigeration challenges, is looking for a dynamic Director of Operations to lead our exciting projects in Phoenix, AZ. This role offers an opportunity to be at the forefront of the refrigeration industry, encompassing a range of applications from supermarkets, multi-store chains, to industrial sectors.

 

We are looking for a Senior Manager of Local Field Operations to lead assigned P&L’s and teams supporting our nationwide customers. Lead refrigeration/ mechanical experts including direct and indirect reports on planning, development, implementation, and progress tracking for a strategic department or programs/rollouts. Build the right strategy and team structure to consistently deliver the best Customer Experience for our Customers during and after the construction phase. Manage and grow a team to ensure that operations services meet and/or exceed expectations. Lead the team to support AMS leadership to achieve our Annual Operating plan. This critical role will be a key owner that keeps our organization providing the best service and technical support in our industry!

 

At AMS, our employees are the pillars of our success. Hence, we've created a culture that values innovation, teamwork, and dedication. From the day you join us, you'll find a rewarding work environment with substantial benefits that include:

 

• On your first day, you become eligible for Medical, Dental, and Vision insurance, along with Prescription coverage
• We respect your need for work-life balance; hence, we offer paid short and long-term leave disability insurance, paid vacation, and paid sick leave
• To secure your future, we offer 401k Retirement Plan matching
• Manage your expenses better with our Flexible Spending Account
• Enjoy 11 Paid Holidays each year - because everyone deserves a break!

 

What the Role Involves:

 

As a Senior Manager, Local Field Operations, you'll be responsible to:

 

• Lead local departments including Construction, Service, and AMS warehouse to support local operations and team including department managers, Project Managers, Techs, Supervisors, and admin staff.
• Manage assigned profit centers/ customers in compliance with established profit levels.
• Build and manage annual operating plans and forecasts for DFR segments as requested/ needed.
• Create a detailed project scope of work (SOW) that identifies and sequences the activities needed to complete the project.
• Determine the resources (time, money, equipment, schedule etc.) required to complete the project.
• Review the SOW, Cost budget, and team schedule with the staff who are associated with the project or assigned operations team.
• Finding cost-saving measures and margin expansion opportunities.
• Prepare (and/or oversee, review, and approve) SOW and Project Quotes for Sales Team to present to customers as needed.
• Partner with the sales team and work closely with customers on new opportunities.
• Lead and enhance client relationships through initiative-taking and positive communication, and by recognizing and delivering on client key issues and expectations.
• Further develop client relationships and partner with the team to recognize future business opportunities.
• Enhances department and organization reputation by accepting ownership for accomplishing new and different requests; and exploring opportunities to add value to job accomplishments.
• Develop a schedule for project completion that effectively allocates the resources to the activities per project with the foreman, project manager, and project coordinators.
• Demonstrate the application of the knowledge of commercial refrigeration installation through supervisory and management practices
• Analyze the workload and restructure the team as needed to ensure proper support and growth of AMS business. Provide feedback and guidance including proper distribution of roles and responsibilities to the program team.
• Demonstrate the application of the knowledge of commercial refrigeration installation through leadership and management practices.
• Manage all communication amongst the team to foster an open environment of positive communication and teamwork to proactively solve issues and successfully execute the project scope.
• Review the quality of the work completed with the operations team regularly to ensure that it meets the project standards.

• Ensure that training needs are reviewed and provided to employees for efficiency and growth.
• Annual evaluations and performance feedback t