Account Manager, Partnerships

About Grubhub

At Grubhub, we believe food is more than just a meal: It’s a source of discovery, connection, and pure enjoyment. There’s a time and place for every type of dish, from hidden neighborhood gems to tried-and-true favorites, and we exist to connect people with the food they love in all the ways they like to dig in. We’ve been at it since 2004, but now, as part of Wonder, Grubhub is operating with a renewed sense of momentum and the high-velocity energy of a powerhouse startup.

As a leading U.S. ordering and delivery marketplace, we feature over 415,000 merchants in more than 4,000 cities, creating the ultimate food experience by elevating online ordering through innovative restaurant technology, easy-to-use platforms, and an improved delivery experience. We are constantly finding new ways to innovate—from integrated grocery delivery with groceries powered by Instacart to exclusive loyalty programs. Join our team, based out of New York City, Chicago and Denver, and help us give our diners the exceptional value they deserve.

About The Opportunity

Grubhub is dedicated to connecting hungry diners with our wide network of restaurants across the country. Our innovative technology, easy-to-use platforms and streamlined delivery capabilities make us an industry leader today, and in the future of online food ordering.

We strive to create a workplace that reflects the diversity of our customers and the communities we serve. When you join our team, you become part of a community that works together to innovate, solve problems, take risks, grow, work hard and have a ton of fun in the process!

The Impact You Will Make

The Account Manager, Partnerships is the key contact for Grubhub Marketplace Enterprise-level accounts. You will be tasked with developing successful client partnerships by overseeing experiences and expectations while building the value of Grubhub and its affiliate sites. Your goals will focus on launch, retention, account maintenance, and revenue generation for a dedicated book of business. You’ll be charged with onboarding accounts and key stakeholders, driving the technical integration, operation and launch deadlines. Working with internal stakeholders, you will be in charge of coordinating across multiple engineering and operational teams to help ensure a successful launch. Post-live, you will be communicating with clients on a regular basis, maintaining a high retention rate of your portfolio, as well as exploring ways to grow each account under your portfolio of brands.

Duties include, but are not limited to:

• Coordinate each phase of a successful and timely rollout: requirements, integration, implementation, training, and client side launch 

• Function as a product expert and technical translation resource for clients. 

• Expand customer footprint and services adoption through exemplary customer service and demonstrating Grubhub value proposition

• Manage integration discussions across third-parties, the client, and the internal Product & Engineering teams. Act as an advocate for clients internally while working across many departments to solve problems and achieve results

• Educate decision makers about Grubhub’s products that will enhance their experience on our platforms.

• Maximize the value we can provide to every enterprise account in your portfolio

• Document each phase of the process, over the lifespan of the relationship, in ways that are beneficial to other teams and to the client

• Assist restaurant brands in attracting new diners and increasing orders while maintaining a high quality of service to diners

• Complete Account Reviews at least every three months with corporate primary contacts

What You Bring to the Table

• Applicants must be in Chicago and will report to Merchandise Mart Office

• Bachelors degree or equivalent years of experience

• 3-5 years experience in working with strategic accounts in a sales, marketing or account management capacity

• Organizational skills like ‘whoa’, you’ve mastered running simultaneous projects

• Passion for the hunt and a proven prowess for overcoming obstacles

• Proven ability to thrive in a rapidly changing environment

• Excellent communication skills. Good listener, capable of comprehending client issues and translating them

• into an appropriate solution

• Proven ability to w