Senior Staff Technical Program Manager

Company Description

It all started in sunny San Diego, California in 2004 when a visionary engineer, Fred Luddy, saw the potential to transform how we work. Fast forward to today — ServiceNow stands as a global market leader, bringing innovative AI-enhanced technology to over 8,100 customers, including 85% of the Fortune 500®. Our intelligent cloud-based platform seamlessly connects people, systems, and processes to empower organizations to find smarter, faster, and better ways to work. But this is just the beginning of our journey. Join us as we pursue our purpose to make the world work better for everyone.

Job Description

This position requires passing a ServiceNow background screening, USFedPASS (US Federal Personnel Authorization Screening Standards). This includes a credit check, criminal/misdemeanor check and taking a drug test. Any employment is contingent upon passing the screening. Due to Federal requirements, only US citizens, US naturalized citizens or US Permanent Residents, holding a green card, will be considered.  

Join the hottest name in enterprise software today! ServiceNow, the fastest-growing publicly held SaaS and Cloud Company, is transforming and reinventing the way large corporations are managing their processes by developing and delivering a comprehensive suite of cloud-based services for enterprise management. 

ServiceNow’s Cloud Engineering PMO delivers business-critical program outcomes across Cybersecurity, Mergers & Acquisitions (M&A), Cloud Infrastructure, Platform Engineering, Release Management, and Product “Big Rock” delivery.  Within this PMO is a specialized New and Regulated Markets team responsible for global technology deployments, operations standardization and continuous improvement, new product introductions and customer migrations.  The team is a key enabler for the cloud services, product development, go-to-market, support, security and compliance teams. 

We are looking for a Senior Staff Technical Program Manager who will be responsible for supporting numerous projects and programs as our business grows.  The role requires program/project management of very large and complex isolated environment builds and market launches (15 teams and 300+ resources involved), product launches and customer onboarding and migrations. 

The ideal candidate is passionate about the customer experience, corporate scalability and operational excellence. We need someone who is uncompromising and able to lead teams in delivery of high quality, scalable and sustainable solutions quickly. This role requires a critical thinker with strong problem-solving skills and an eye on the future; we are looking for someone who takes ownership of new challenges, is innovative, and is a great team player.  We like to have fun while we work, this person should too. 

What you get to do in this role:

As a Senior Staff Technical Program Manager, you will be responsible for driving large, highly visible and complex programs against tight deadlines.  And as a key partner to our architecture, engineering and operations teams, you will develop and maintain strong partnerships in order to drive innovation, maturity growth and execute ServiceNow’s strategic priorities though the investments you are entrusted with. 

• Take ownership of projects and/or programs you are managing.  Be ServiceNow’s best-possible steward of the investments by delivering the business outcomes required. 
• Provide thought leadership and drive functional and technical maturity growth, scalability and continuous improvement, not only within program and project management but across the organization. 
• Determine your project’s critical path schedule and manage the alignment of internal and external dependencies: technical, procedural and subject matter experts. 
• Work on multiple projects and/or programs simultaneously, managing and budgeting time accordingly to achieve success with each. 
• Develop project plans; define and obtain agreement on scope, success criteria, key milestones, priorities, and deliverables. 
• Anticipate, identify and mitigate risks to protect schedules and objectives. Understand stakeholder needs and manage expectations. 
• Host and/or lead meetings at executive-level and with all relevant stakeholders to reach decisions, and deliver crisp status updates to all stakeholders 
• Ensure operational readiness of the changes you will be delivering, and streamline processes to drive organizational scalability. 
• Lead post-implementation reviews and drive continual process improvements to PMO practices, applying the principles of Lean thinking. 
• Provide leadership by example. Develop and share be