Sr. Scrum Master

Job Title:

Sr. Scrum Master

Job Description

We're Concentrix. The intelligent transformation partner. Solution-focused. Tech-powered. Intelligence-fueled.

The global technology and services leader that powers the world’s best brands, today and into the future. We’re solution-focused, tech-powered, intelligence-fueled. With unique data and insights, deep industry expertise, and advanced technology solutions, we’re the intelligent transformation partner that powers a world that works, helping companies become refreshingly simple to work, interact, and transact with. We shape new game-changing careers in over 70 countries, attracting the best talent.

The Concentrix Technical Products and Services team is the driving force behind Concentrix’s transformation, data, and technology services. We integrate world-class digital engineering, creativity, and a deep understanding of human behavior to find and unlock value through tech-powered and intelligence-fueled experiences. We combine human-centered design, powerful data, and strong tech to accelerate transformation at scale. You will be surrounded by the best in the world providing market leading technology and insights to modernize and simplify the customer experience. Within our professional services team, you will deliver strategic consulting, design, advisory services, market research, and contact center analytics that deliver insights to improve outcomes and value for our clients. Hence achieving our vision.

Our game-changers around the world have devoted their careers to ensuring every relationship is exceptional. And we’re proud to be recognized with awards such as "World's Best Workplaces," “Best Companies for Career Growth,” and “Best Company Culture,” year after year.

Join us and be part of this journey towards greater opportunities and brighter futures.

Job Title: Sr. Scrum Master

Ability to be hybrid in Atlanta, GA (three to four days onsite)

The Scrum Master is responsible for being a Coach, Facilitator and Servant Leader for their assigned Agile Scrum team(s). They will continually look for ways the team can improve and will be able to encourage growth through cultivating strong relationships and trust. The Scrum Master owns the process for the team and creates balance with the Product Owner and the Technical Product Manager. Foremost, they demonstrate servant leadership by ensuring the scrum team has the resources they need, are shielded from distractions and interruptions, and works to remove impediments along the way. The Scrum Master will be responsible for budget and sprint status reporting (burn up/burn down) when a delivery manager or project manager is not assigned to the effort.

In this role you will work directly with business stakeholders, the product managers, and the architects to ensure that architecture designs are sufficiently implemented for the emerging technology solutions and guide the Scrum team through the development lifecycle.   

As a Scrum Master you’ll have the responsibility to:

• Help teams self-organize and self-manage. 
• Organize and facilitate daily stand-up meetings, reviews, estimation, retrospectives, sprint and release planning, demos, burndown tracking and other Scrum-related meetings. 
• Work collaboratively with Business and IT partner teams to support development and software delivery. 
• Assist the Product Owner and Technical Product Manager in user story creation/prioritization and product Backlog grooming via emergent requirements. 
• Ask difficult questions, removes impediments, and makes issues and problems visible. Escalates as necessary. 
• Ensure development team is working efficiently towards Sprint goals. 
• Coach the development team and stakeholders on how to use Agile/Scrum practices at a pace that is sustainable and comfortable for the team and organization. 
• Ensure the development teams are practicing the core agile principles of collaboration, prioritization, team accountability, and visibility. 
• Ensure cross functional coordination (analysts, developers, and testers) is occurring early and often. 
• Recommend improvements and assists in changes to best practice. 
• Identify and manage issues and jeopardies with a clear grasp of the challenges/options until resolved. 
• Mitigate all risks and issues “real-time”, executing resolutions on demand. 
• Possess excellent interpersonal skills and ability to work with diverse teams with diverse personalities, during high pressure scenarios, within extremely tight deadlines. 
• Demonstrate awareness of Agile technology practices (e.g., Test Driven Development, Continuous Integration). 
• Demonstrate ability to analyze project issues and challenges and proactively define alternatives. 
• Demonstrate ability to work closel