Sr. Product Manager, Fraud and Risk Solutions

Company Description

Visa is a world leader in payments and technology, with over 259 billion payments transactions flowing safely between consumers, merchants, financial institutions, and government entities in more than 200 countries and territories each year. Our mission is to connect the world through the most innovative, convenient, reliable, and secure payments network, enabling individuals, businesses, and economies to thrive while driven by a common purpose – to uplift everyone, everywhere by being the best way to pay and be paid.

Make an impact with a purpose-driven industry leader. Join us today and experience Life at Visa.

Job Description

Visa’s Acceptance Risk Solutions product management team is seeking a Sr. Product Manager who is creative, energetic, and a skilled problem-solver with strong analytical and communication abilities. This role involves managing the day-to-day operations and execution of merchant-facing fraud and risk solutions with an emphasis on client implementations. The ideal candidate will excel in detailed client interactions, data analysis, and ensuring that products and solutions meet client needs and expectations.

Essential Functions

The Sr. Product Manager will:

• Analysis Findings: Perform data and process analysis to identify product performance, perception, and market impact. Summarize findings into key concepts and communicate effectively.
• Voice Of The Customer: Manage opportunities for clients to influence product development and receive voice of the customer. Lead live and written sessions with clients to understand product performance and client needs.
• Case Studies: Highlight successful implementations and incremental benefits of risk solutions.
• Documentation: Gain a deep understanding of client needs and actions, creating product documentation that ensures the highest rate of client success and satisfaction.
• Evangelism: Vocally educate stakeholders and promote risk solutions internally to ensure widespread adoption and support.
• Client Counseling: Develop and provide detailed client counseling documents to assist clients in understanding and utilizing product features effectively.
• Implementation Guides: Create comprehensive implementation guides to facilitate smooth and efficient client onboarding and product execution.

This client-facing product management position requires a balance of strong analytical skills and excellent communication abilities. The ideal candidate for this role is energetic and quick-thinking with a knack for strategic creativity. The Sr. Product Manager will play a crucial role in ensuring that Visa's risk solutions meet client needs and expectations through effective product execution and continuous improvement. Their outgoing personality and clever problem-solving abilities provide them with the ability to provide guidance and advocate for effective product implementations and usage. 

Above all, this role is a champion for Visa’s risk products and their usage in current and future opportunities. This position may require occasional travel to client sites, industry events, and Visa locations around the globe.

This is a hybrid position. Hybrid employees can alternate time between both remote and office. Employees in hybrid roles are expected to work from the office 2-3 set days a week (determined by leadership/site), with a general guidepost of being in the office 50% or more of the time based on business needs.

Qualifications

Basic Qualifications

• 8 or more years of relevant work experience with a Bachelor Degree or at least 5 years of experience with an Advanced Degree (e.g. Masters, MBA, JD, MD) or 2 years of work experience with a PhD

Preferred Qualifications

• 9 or more years of relevant work experience with a Bachelor Degree or 7 or more relevant years of experience with an Advanced Degree (e.g. Masters, MBA, JD, MD) or 3 or more years of experience with a PhD
• Bachelor's degree in Business, Analytics, or related field
• 5+ years’ experience of product management experience or equivalent roles in Fraud Management/Strategy
• Excellent communication and presentation abilities
• Capable of quickly comprehending complex concepts and translating into simple summaries
• Able to convert product strategy into execution
• Experience in or adjacent to risk or fraud management
• Strong analytical and problem-solving skills
• Proven track record of client interaction and support
• Data analysis and reporting experience
• Ability to manage multiple projects simultaneously
• Strong organizational skills
• Experience with product documentation and implementation guides
• 7+ years’ experience in Product Strategy/Management
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