Lead Product Manager, Consumer

About the company

ResortPass is completely redefining what it means to be a guest at a hotel. By offering day access to luxury hotel experiences, including breathtaking pools, private beaches, deluxe spas, and more, ResortPass allows people to escape – without ever leaving town. If you’re moved to contribute to our vision, we’d love your help.

Our growing team of innovative tech and hospitality experts has partnered with over 1,800 leading hotels and resorts including Ritz-Carlton, Four Seasons, Westin, and Fairmont. We’ve connected over 3 million people with relaxation and luxury in their own neighborhoods, making rest more mindful, togetherness more meaningful, and escape more accessible. Fresh off a Series B $30M raise, co-led by Declaration Partners and 14W with additional investment from previous investor Charles River Ventures, and new investors Endeavor, Jessica Alba, Adam Grant and others, ResortPass is at the beginning of creating a new category of hospitality.

About the role

ResortPass is seeking an experienced Consumer Product Manager to help us build ResortPass into the leading destination for relaxation and recharge experiences, from a day at the pool to a day at the spa at an incredible 4 or 5-star hotel. We are creating the market, so you will be responsible for driving significant innovation and growth through our Marketplace site and mobile apps.

This person will partner closely with our design, engineering, and marketing teams to identify new ways to reach and convert customers. You’ll deeply understand growth and marketplace fundamentals and bring that experience to the table to deliver a great experience for ResortPass customers and deliver meaningful impact to the business.

We’re looking for someone who is entrepreneurial, passionate, customer-obsessed, and analytically minded. This person will report into the VP of Product and work closely with design and engineering teams to build best-in-class products. You will have significant interaction with our CEO, VP of Engineering, VP of Marketing and other senior leaders. You should be hungry to drive business value, rigorous about defining and then measuring your metrics for success, and enjoy launching and learning at high velocity. 

We are looking for someone who is located in or near the NYC area, as this role will be in person at our NYC headquarters. The base salary for this role will range from $180,000 - $200,000 per year, plus equity, commensurate with experience.

What you'll do

• Collaborate closely with engineers, designers, marketing, and cross-functional teams to build features that drive conversion, engagement and growth from ideation through design, execution, launch, outcomes, and iteration
• Lead the planning, execution and delivery of our consumer strategy and roadmap in partnership with our VP of Product, by managing standups, sprint processes, and high-level communication with leadership
• Deeply understand our customers through dogfooding, data analysis and qualitative research to continually iterate, innovate, and evolve the product experience
• Run continuous experiments to uncover insights and improve conversion and engagement
• Define and drive the improvement in conversion and growth metrics, owning and expanding the key product conversion and growth loops of the business

Your experience We encourage candidates to apply even if they don’t have 100% of the below qualifications. We believe in a holistic approach when evaluating talent for our team and post new roles often, so even if this role isn’t quite right, we want to meet you!

• 5+ years of product management experience delivering complex products and features from concept to launch
• Experience of innovating and rapid A/B testing in a high performing consumer product function
• Deeply quantitative and able to deconstruct a funnel, and define and calibrate target metrics
• Ability to map and evaluate possible areas of experimentation and prioritize at the category level based on business impact
• A strong ability to research ideas, understand the customer and make informed decisions based on success metrics
• Skilled at operating as a cross-functional leader in situations with high levels of ambiguity
• Mastery of data and product tools including JIRA, Amplitude, Looker etc.
• Scrappy, motivated, problem solver who won’t wait for direction
• You're a good person. While building a startup is hard, being a good person is not. We are creating a culture of people with whom you would look forward to working. While we offer incredible experiences to our guests, it is just as important to us to foster an incredible culture for our employees
• Bonus points if you have:
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