Full-time Assistant Manager - Retail Operations

Job DetailsJob Location: Houston Ballet - Headquarters - Houston, TX 77002Come work with us at Houston Ballet!
Join a leading nonprofit arts organization that’s redefining what ballet can be. We’re committed to inspiring a lasting love of dance through bold performances, new choreography, and nationally recognized education programs.  At Houston Ballet, your creativity meets purpose—and your passion takes center stage.  Whether on stage or behind the scenes, every role here contributes to something bigger.

Your Passion. Our Stage.

Visit: www.houstonballet.org for more information.

* * * For full consideration, please be sure to combine your resume and cover letter into one document to upload when you apply. 

The Assistant Manager - Retail Operations plays a key role in supporting the store manager in daily operations, staff supervision, and achieving sales goals. This role requires a motivated leader with strong communications and organizational skills who thrives in Houston Ballet's focused, fast-paced retail environment.

This is an In-person position located in Downtown Houston, Texas. Candidates for this role must be able to physically move, lift, or adjust merchandise and store fixtures up to 25 lbs frequently, and to 50 lbs occasionally with assistance. Evening and weekend hours are required. 

 

Key Responsibilities:


Support the Store Manager in scheduling, supervising, and directing store team members for all Houston Ballet retail operations
Select, arrange, and maintain merchandise displays to drive product visibility and sales.
Efficiently process, pack, and ship ecommerce orders while maintaining accuracy and timeliness.
Provide excellent customer service, resolving issues promptly and professionally.
Operate the computerized Point-of-Sale (POS) system for transactions and reporting.
Lead by example in customer interactions, selling techniques, and product knowledge.
Assist with onboarding, training, and coaching staff to ensure high performance and engagement.
Execute floor sets, stock replenishment, and product rotations according to brand guidelines.
Ensure compliance with store policies and health/safety procedures.
Physically move, lift, or adjust merchandise and store fixtures up to 25 lbs frequently, and up to 50 lbs occasionally with assistance.
Climb ladders and retrieve merchandise or perform light maintenance tasks as needed.
Maintain a safe, clean, and organized store environment.


Qualifications:


High school diploma or equivalent required.
At least one year of experience in specialty, high-end retail, or a selling-focused environment preferred.
Proven leadership and supervisory abilities.
Strong interpersonal, communication, and problem-solving skills.
Technology proficient; able to work with POS systems, ecommerce platforms, and inventory tools.
Strong business acumen and ability to drive sales and performance.
Willingness and ability to work flexible hours, including evenings, weekends, and holidays.
Physical ability to move throughout the store, bend, squat, reach, push, pull, and climb ladders regularly.


 

Working Conditions:


Fast-paced retail environment requiring constant customer interaction.
May require working in tight or confined spaces.
Frequent physical activity including lifting, standing, and moving stock.


Benefits:

Houston Ballet presents an enticing benefits package for eligible full-time employees, including:


Healthcare Benefits:  We've got your back (and your teeth and your eyes)!  Embrace our comprehensive coverage for medical, dental, and vision care.  Choose from plans with low-cost or zero monthly premiums, complemented by provisions for paid life and AD&D insurance, and versatile spending accounts.
Retirement Plan: Secure your future through our 403(b) plan, bolstered by a substantial 5% annual contribution from Houston Ballet, empowering you to save and thrive.
Paid Time Off:  Embrace a healthy work-life balance with 3 weeks of paid vacation, 10 paid sick days, and 10 paid holidays.  Paid parental leave is also available to support your personal milestones.
Professional Development: Fuel your career ambition with access to online training and professional growth resources specific to arts management, empowering you to advance your career on your terms.
Discounts and Perks: Immerse yourself in the vibrant Houston performing arts scene with discounted and complimentary tickets to captivating ballet performances and other Houston theater district venues. Enjoy exclusive partnerships with local businesses and eateries for unforgettable experiences.
Wellness Programs: Prioritize your well-being with access to our on-site gym and counseling services through our employee assistance plan, providing comprehensive support for your physical and mental wellness.


Inclusion, Diversity, Equity and Access Statement:

Houston Ballet is dedicated to crea