Senior Manager, Internal Communications

Job Description:

Remitly is on a mission to transform the lives of immigrants and their families by providing the most trusted financial products and services on the planet. Since 2011, we have been tirelessly delivering on our promises to immigrants sending their hard earned money home. Today, we are reimagining international payments at scale and building new products to create deeper relationships with our customers and their loved ones across the globe. Join over 2,700 employees across 10 offices who are growing their careers while having a positive impact on people globally.

Remitly is registered as a Money Services Business in the U.S., Canada, EU, United Kingdom, Singapore and Australia. Each of these jurisdictions require, among other items, that Remitly maintain a comprehensive Risk and Compliance Program.

Remitly is looking for an experienced Internal Communications Manager who cares about culture and is as passionate about our mission as we are. We believe that engaged employees create products and experiences for our customers, and that one of the keys to an engaged team is strong communication. In the Sr. Internal Communications Manager role, you will guide a range of communications across multiple channels with a goal of keeping employees connected to our vision, change and People Team communications, and helping each team member understand how their individual role contributes to the broader company objectives. 

This role reports to the Director of Internal Communications and is based in Seattle, WA.

You Will:

• Lead change management communications

• Partner with The People Team to develop annual communications roadmap and employee communications 

• Provide expert internal communications counsel to the executive leadership team and effectively partner with a wide range of internal stakeholders

• Develop and execute innovative internal communications strategies that engage our global employee base

• Simplify communication channels and drive adoption of new communications tools 

• Use human and people-centric language grounded in our culture 

• Provide counsel for reactive or crisis communications, as needed

• Create metrics to measure communication effectiveness, reach and engagement

• Track and report communication strategy effectiveness to internal stakeholders

You Have:

• Minimum of 7-8 years of professional experience in strategic communications

• Demonstrated internal communications experience within a global company

• Experience with change management communications and advising organizational leaders

• Proven experience building and executing on robust communications plans from ideation to measurement/evaluation

• Experience writing and turning complex information into relevant, engaging, timely and valuable content

• Ability to think and communicate clearly, and work backwards from ambiguous requirements to generate clear, concise communications 

• Excellent verbal, written, and interpersonal communication skills

• Experience with managing multiple projects simultaneously and to working autonomously 

• Experience producing relevant content for diverse internal audiences at varying levels across and organization

• Demonstrated experience building trust and influencing cross-functional teams and senior leaders

• Experience creating content: digital, written, video, or visual communications material

• Strong attention to detail

Our Benefits

• Flexible paid time off

• Health, dental, and vision benefits + 401k plan with company matching

• Company contributions to your HSA plan, if you choose one

• Employee Stock Purchase Plan (ESPP) available for eligible employees

• Continuing education and corridor travel benefits

Remitly is an Equal Opportunity Employer. Equal employment opportunity has been, and will continue to be, a fundamental principle at Remitly. We are committed to nondiscrimination across our global organization and in all of our business operations. Employment is determined based upon personal capabilities and qualifications without discrimination on the basis of race, creed, color, religion, sex, gender identification and expression, marital status, military status or status as an honorably discharge/veteran, pregnancy (including a woman's potential to get pregnant, pregnancy-related conditions, and childbearing), sexual orientation, age (40 and over), national origin, ancestry, citizenship or immigration status, physical, mental, or sensory disability (including the use of a trained dog guide or service animal),