Senior Member Relationship Specialist

At Redwood Credit Union we are on a journey to reimagine the way we do business, and we can’t do it without you - our next great hire! Since 1950, Redwood Credit Union has been helping people reach their financial goals and dreams with a focus on helping others. As a not-for-profit financial institution, our passion is for helping our Members meet their financial needs, whether it’s through better rates, low or no fees, or expanded services. That people-first approach holds true for our employees, too. Our work environment is built on service and trust. It's all possible with a leadership team committed to hiring talented people and helping them develop their careers. 
Being a Senior Member Relationship Specialist starts by building relationships that are founded on people, cooperation, service and trust – and it is fundamental in how we distinguish ourselves in the financial services industry. 
As the face of the organization, you serve a critical role by providing exceptional service to all credit union and community members, volunteers, employees, and service providers.
Furthermore, our service philosophy is people helping people through a consultative approach, ensuring our members get the most value from products and services that make a profound and positive impact towards fulfilling our mission: “To passionately serve the best interest of our members, employees, and communities.”
Your primary duties as a Senior Member Service Representative are to help branch management lead the day-to-day operations within a branch environment. In addition to leading teams and coaching branch staff, you will help in the handling of difficult situations with the utmost professionalism and tact. You will also be responsible for deepening credit union relationships through expanded services and service channels, opening accounts for both new and existing Members, and helping Members with their borrowing needs. We love to help our members succeed, and it starts by hiring people impassioned by serving the best interests of others!As a Senior Member Service Representative, the ideal candidate also has:A combination of education and experience equivalent to a high school diploma 2 years' experience in a retail sales / cash handling environment.
Compensation: Base starting range: $25.00 to $33.00 per hour commensurate with experience.Our base salary starting range is based on scope and responsibilities of the position, candidate's work experience, education/training, key skills, and internal peer equity. We offer a competitive total rewards package including a wide range of medical, dental, vision, financial, and other benefits.
Redwood Credit Union offers a robust benefits package to our eligible employees including: ·         Competitive medical, dental, and vision insurance, mental health offerings ·         Employee performance incentive plan·         Salary Advancement– Merit increase based on performance·         401(k) program with employer match·         Time Off- Competitive PTO accrual plus 11 paid company holidays and your birthday off!  RCU Discounts and Perks- -  RCU employees are eligible for a .75% discount off RCU standard collateral auto loans- RCU employees are eligible for a 1% discount on all recreational or boat loan products- 2% discount off Visas and LOC Loans through RCU- 0% interest loan to support employees with various immigration related expenses such as visa application fees and relocation costs. Loan amount up to $1,000.- 0% interest loan to support employees with expenses associated with the naturalization process. Loan amount up to $15,000.- 0% interest on garment, fitness, or home office equipment loan of up to $500 - 100% financing for employee purchased homes! Why work for Redwood Credit Union?·         Local financial institution, providing unparalleled service since 1950·         Top 5 Healthiest Credit Union in the USA, rated by Glatt Consulting·         Voted Best Places to Work in the North Bay 18 years in a row·         World-class employee engagement scores·         Rated Superior in Service by more than 90% of Members, surveyed by SF Gate·         Recognized by Forbes as one of “America’s Best Small Employers 2023" Internal Team Members