Salesforce Administrator

Do work that matters. 

At AlertMedia, everything we do supports our mission: To save lives and minimize loss by identifying active threats globally and facilitating timely communications when an emergency threatens personal safety and business continuity.  

Our values which reflect our view on what’s important and what’s right include: We’re humans not robots, Customers always come first, We work better together, Simplicity is our strength, Our reputation is priceless, Hard work pays off.  

The Salesforce Administrator oversees the day-to-day operation of the Salesforce application, which is critical to the sales functions. The Salesforce Administrator works with stakeholders to define system requirements and customize the platform to achieve business goals and enable users to get the most out of Salesforce technology and our entire go-to-market tech stack.  

As one of the fastest growing software companies in the nation, we’re focused on finding the best talent and building the best team to continue accelerating our rapid growth to keep up with our demand!  

Who you are: 

You are a go-getter, analytical, resourceful, and a natural problem solver. You truly enjoy solving problems and take on projects or tasks that might be outside your comfort zone. You like to figure things out on your own but also will ask for help from more senior staff when you get stuck. You are organized and detail oriented but can also thrive in the fast-paced nature of a company in a rapid growth phase.    

What you get to do every day: 

• Work with stakeholders to scope, build and maintain scalable processes in the Salesforce.com platform  
• Support the Revenue Operations team in the technical facilitation of all key revenue systems (Marketo, Salesforce, Bizible, Outreach, and more) 
• Develop new and maintain existing functionality, including custom objects, custom fields, formulas, workflows, page layouts, validation rules, assignment rules, roles, profiles, security 
• Support the optimization of revenue processes and technologies through automations and integrations  
• Maintain and upgrade existing automation to align with Salesforce’s best practices  
• Document new and existing workflows and processes  
• Perform Salesforce administrator functions including maintenance/updates, system backups, security, roles, profiles, sharing rules, workflows, and groups 
• Address user questions, aggregate and prioritize user feedback, and plan and implement Salesforce enhancements based on personal expertise, user feedback and organizational goals 
• Monitor new Salesforce release features and functionality and provide recommendations for process improvement  

What you bring to the role: 

• Bachelor’s degree or equivalent work experience  
• Salesforce Certification or equivalent experience  
• 2+ years of experience with Salesforce in an administrative role  
• Strong understanding of all declarative automation tools within Salesforce (flow, process builder, workflow rules)  
• Strong analytical skills and proficiency in Microsoft Excel   
• Ability to work with business stakeholders to understand scope and define requirements  
• Roll-up-your-sleeves approach with a willingness to take on "non-role-specific" duties as needed to support the team and business  
• A bias toward action and "getting things done" to a high standard of quality. A flexible, team-first collaborator who is goal-oriented and approaches projects with a positive, inquisitive mindset  
• Thrive in a fast-paced environment and able to adapt quickly to change  
• Local Austin, Texas candidates preferred, but may consider candidates in the following states: Alaska, Colorado, Hawaii, Louisiana, Montana, North Dakota, Oregon, Pennsylvania, West Virginia, U.S. territories

Why you’ll love working at AlertMedia: 

• Competitive base salary + Company-wide bonus program 
• Generous and flexible time off and parental leave policies 
• Health benefits - Medical, Dental, Vision and Life Insurance are 100% paid for employees
• 401K with a company match
• Amazing rewards and incentives – we love celebrating each other! 
• Commitment to community service with opportunities to give back  
• A Best Places to Work company 6 years in a row and numerous other awards 
• Access to brand new downtown office with 360 views of Austin, high-tech building gym and nearby running trails 
• Continuous learning and career development opportunities facilitated by our Sales Enablement and Learning & Development teams 

About AlertMedia: