Vice President - Technical Product Manager - Sapphire Reserve

Our Consumer & Community Banking division serves our Chase customers through a range of financial services, including personal banking, credit cards, mortgages, auto financing, investment advice, small business loans and payment processing. We’re proud to lead the U.S. in credit card sales and deposit growth and have the most-used digital solutions – all while ranking first in customer satisfaction.

 

As a Technical Product Manager in Consumer and Community Banking’s Credit Card business, supporting Chase Sapphire Reserve offerings, you are an expert in creating cross product synergies. You have experience building new solutions that address client needs creatively and elegantly. You draw on your skills to innovate, orchestrate and execute across different businesses, partners, and products, to bring impactful initiatives to market. You leverage your technical acumen to partner closely with our engineering teams from 0 to shipped development. Your experience in other lifestyle markets is an added bonus! 

 

Job responsibilities: 

• Support the ongoing development, prioritization and execution of the product roadmap to deliver priorities in partnership with stakeholders across Connected Commerce and Card.
• Own and drive backend solutions on the product side
• Manage the backlog, partnering with technology, design and stakeholder groups, creatively problem solving based on user needs and data, and crafting strong communications around progress, status and blockers at all levels of the organization.
• Build strong relationships across Card product teams, business partners, and cross functional teams. 
• Contribute to epics and user stories and overall work in team sprints. 
• Partner with other Product and Technology teams to understand the dependencies (both on and of others) that need to be fulfilled to achieve book of work goals.
• Identify bottlenecks and executional challenges impacting the roadmap and support driving them to resolution.
• Develop KPI’s and instrumentation and tooling to enable data capture for analysis / business intelligence.
• Serve as product liaison with key 3rd party integration partners.
• Develop key feature sets, prioritization, and sequencing.
• Regularly review KPI’s, user feedback, and other data to iterate, enhance, and continuously improve the value proposition.

 

Required qualifications, capabilities, and skills:

• 5 or more years’ experience in product management and delivery
• Advanced knowledge of the product development life cycle, design, and data analytics
• Proven ability to lead product life cycle activities including discovery, ideation, strategic development, requirements definition, and value management.
• Experience building professional business relationships with executive leaders, senior leaders, and peers. 
• Excellent communication skills: can articulate clearly the “so what” from data, make recommendations, engage with a variety of audiences and levels.
• Able to identify issues, structure the problem clearly, identify and get the data needed to make a decision, frame the decision, identify key stakeholders, and develop buy-in, make recommendations, articulate trade-offs and drive to resolution.
• Experience working in an Agile based product and software development environment (including utilizing Jira to manage product delivery)
• Action-oriented and results-driven; can prioritize and manage multiple complex initiatives at once.
• Able to see the big picture and understand the holistic roadmap and how its moving pieces fit together.
• Service oriented, identifies customer needs and focuses on meeting those needs effectively and efficiently.
• Has a growth mindset, collaborative, positively contributes to team culture.

 

Preferred qualifications, capabilities, and skills: 

• Experience with various channels (e.g., mobile, web)
• Experience with chatbots and virtual agents  
• Experience with vendor platform and service integration
• Experience with credit card, ecommerce, and/or travel highly preferred.
• Experience with JIRA, JIRA Align
• Experience with CMS platforms, content management

 

To be eligible for this position, you must be