Senior Product Analyst, ServiceNow

Get to know Okta

Okta is The World’s Identity Company. We free everyone to safely use any technology, anywhere, on any device or app. Our flexible and neutral products, Okta Platform and Auth0 Platform, provide secure access, authentication, and automation, placing identity at the core of business security and growth.

At Okta, we celebrate a variety of perspectives and experiences. We are not looking for someone who checks every single box - we’re looking for lifelong learners and people who can make us better with their unique experiences. 

Join our team! We’re building a world where Identity belongs to you.

The Technology, Data, and Intelligence (TDI) Team

Okta is the leading independent identity provider. The Technology, Data, and Intelligence (TDI) organization is the engine that powers Okta's global workforce, providing the technology and systems that enable our employees to do their best work.

The Senior Product Analyst Opportunity

We are seeking a detail-oriented Senior ServiceNow Product Analyst to support the development and enhancement of our suite of technology workflow products (ITSM, ITOM, GRC, SAM/HAM, CSM). In this key role, you will work closely with internal customers to understand their processes and pain points, translating their needs into detailed requirements for our development team. You will be a critical link between our business stakeholders and technical teams, using data and analysis to help shape and refine solutions that enhance user experience and provide measurable business value.

What you’ll be doing 

• Contribute to the overarching product vision and strategy, translating it into an actionable product backlog for the development team
• Own, manage, and prioritize the product backlog for our technology workflow products; define, and refine features, user stories, and enhancements based on business value and user needs
• Act as the primary advocate for our users, gaining a deep understanding of their needs through user interviews, feedback sessions, and data analysis to champion solutions that genuinely enhance their experience and productivity
• Translate complex business and technology needs into clear and concise product requirements, user stories, and functional specifications for the ServiceNow development team
• Define and analyze metrics to measure the success, performance, and adoption of ServiceNow products; use data-driven insights to inform future product decisions and demonstrate ROI
• Evaluate and prioritize all new feature and enhancement requests, ensuring development capacity is balanced across various stakeholder needs while maintaining transparent communication on all prioritization decisions
• Serve as a dedicated Product Owner within our agile/scrum framework, creating and clearly communicating product backlog items, defining acceptance criteria, and ensuring the development team fully understands the product vision and priorities for each sprint
• Stay current with the latest ServiceNow capabilities, industry trends, and best practices to identify new opportunities for innovation

What you’ll bring to the role

• 5+ years of experience in a relevant role such as product analyst, business systems analyst, or product owner, with at least 3 years focused specifically on the ServiceNow platform
• Deep expertise in several core ServiceNow modules, specifically ITSM, ITOM, GRC, SAM, and HAM
• Strong understanding and hands-on experience with agile development methodologies, and a proven ability to collaborate effectively with globally dispersed development teams
• Proven track record of managing a product backlog and leading an agile team to deliver successful platform enhancements from concept to launch
• Exceptional communication and stakeholder management skills with the ability to influence and align cross-functional teams and senior leadership
• Proven experience gathering and documenting business requirements, performing process mapping, and translating them into detailed user stories and functional specifications
• Experience with building out or maintaining a mature CMDB
• Advanced certifications such as ServiceNow Certified Implementation Specialist (CIS) in relevant modules or Certified Scrum Product Owner (CSPO) are highly preferred

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The annual base salary range for this position for candidates located in the San Francisco Bay area is between: $128,000—$192,000 USD

Below is the annual base salary range for candidates located in California, Colorado, New York and Washington. Your actual base salary will depend on factors such as your skills, qualifications,