Full Service Leader Kansas City MO

Job Title: Full Service Leader     

Ideal candidate would reside in Kansas City MO/KS, Omaha NE, St Louis MO, or Des Moines IA

About Sally Beauty Holdings, Inc.

At SBH, our purpose is to inspire a more colorful, confident, and welcoming world. We are the leader in professional hair color, selling and distributing professional beauty supplies across 11 countries through our Sally Beauty and Beauty Systems Group businesses. Sally Beauty offers products for hair color, hair care, nails, and skin care to retail customers looking for salon-quality products at a value price. Beauty Systems Group, branded as Cosmo Prof or Armstrong McCall stores, along with its direct sales consultants, sell professionally branded products intended for use and resale by salons to retail consumers.

About the role

To coach, mentor, and develop Salon Business Consultants.  Deliver on divisional goals and objectives.  Contribute to achieving day-to-day objectives.

Responsibilities

30%      Establish sales and promotion goals for the Salon Business Consultants and communicating those goals to SBC'S. Plan and conduct sales meetings to include logistics (date, time, location, materials, etc.), participants, presenters (company, manufacturer, educator) and content of the meeting. Identify customers that have the potential to become key accounts and implement a course of action to develop them to that status. Maintaining productive relationships with manufacturers. Schedule manufacturer’s reps, technicians and educators for meetings, education programs, detailing or participation in business development meetings with key clients.

30%      Provide leadership, direction and coaching to SBC’s in the execution of their responsibilities including guidance relative to developing new business, sales skills, increasing sales, client support opportunities, etc. On a regular schedule (3 to 4 days per week), travel with SBC’s to assess their relationships with their customers, evaluate their selling skills and effectiveness and provide guidance and feedback. Closely communicate with and providing oversight to the SBC’s to ensure that regular client contact is maintained.

20%      Visit or communicate by phone with customers to determine the level of service they are receiving from the Company and to be aware of problems that require the Sales Manager’s involvement. Ensure that education events achieve maximum participation through ticket sales and promotion of the events. Schedule adequate manufacturer education events and support for salons and SBC’s.

10%      Maintaining regular and prompt communication with supervisors and the Company by attending meetings, responding to calls, emails and requests for information and by alerting them to information that is important to the business.

10%      Monitoring and analyzing employee performance, ensuring that desired results are achieved consistent with policies, procedures and ethical standards. Conducting performance appraisals, reinforcing good performance, taking steps to correct unsatisfactory performance, developing employees, using the corrective action process and terminating employees when necessary. Resolve problems between and among SBC’s, stores and manufacturers. Manage territories by re-assigning accounts to SBC’s and re-shaping geographic coverage. Completing periodic sales, activity and status reports.

Knowledge, skills & abilities requirements

Indicate the minimum qualifications required to perform the job:  work experience (including type of work and number of years required); education (including desired degree and field of study); specify certificate or license requirements. 

• Bachelor’s degree, in business preferred.

• One year of experience supervising sales or operations employees.

• Four Years direct Sales Experience.

Competencies & attributes

Indicate relative “qualitative” or other important aspects that would enhance the ability to perform the job. i.e. detail oriented,  customer focused, team player, etc.

• Excellent interpersonal and problem-solving skills and strong written and oral communication skills.

• Ability to operate effectively without close supervision.

• Consultative selling and negotiating skills

• Ability to travel, Overnights and Weekends Required

• A reliable means of transportation sufficient to visit client locations and carry large quantities of product.