Director Product, Retail Platform

Director Product, Retail Platform – Denver, CO

Are you passionate about Product Management in FinTech? Do you have experience delivering digital products that delight consumers and add business value? If you have a track record of driving product success, you apply user-center design practices to the creative process of ideating on new products that solve customer needs and have a robust level of alternative financial service offerings. Then it’s time to join the Western Union’s Global retail team as Director Product, Retail Platform.

Western Union powers your pursuit 

In this role, you will be responsible for leading a team of product managers tasked with the inception, discovery, solutioning, development, testing, roll-out, and maintenance of our Retail Platform.  You will prioritize work for members of the product team, directs the team’s efforts around run, grow, and transform-type programs and initiatives.

Role Responsibilities 

• Owning product ideation, conceptualization, business case, development, monetization and commercialization for Western Union's POS retail system.

• Defines processes for identifying user needs and the user journey; teaches and inspires leaders to evolve product suites/platforms and thoroughly incorporates user view into product vision/roadmaps.

• Anchors user advocacy in the product organization’s ways of working, creates measures and metrics that enshrine continuous discovery as a core activity. Serve as a key representative for the global Business Technology Services organization in the US strategically aligning and prioritizing demand based on capacity and budget allocation 

• Builds competitive advantage by developing strategic roadmaps; defines and communicates clear strategic objectives, prioritization principles, and philosophy for business unit.

• Reviews, prioritizes, and triages initiative intake and develops resourcing strategies. Educates stakeholders on effective intake.

• Considers build vs. buy decisions and makes recommendations to leadership with cost-benefit and speed-to-market analysis.

• Defines performance KPIs and OKRs and manages them via roadmap prioritization. Provides stakeholder reporting.

• Articulates actionable insights across broader organization, including upstream and downstream dependencies

• Oversees incident resolution processes; informs different response options

• Works with engineering teams to plan for scalability in processes/systems (ie. Via Non-functional requirements)

• Partners with risk to identify and close process gaps and risk findings; maintains Product/Platform RCA.

• Escalates risk events and/or gaps in a timely fashion and provides insights on causes and severity.

• Acts as steward to platform investments by reviewing business cases for validity and completeness and by managing total cost of ownership.

• Gains alignment on product vision and roadmap across stakeholders and internal partners/groups.

• Shapes product principles and manages stakeholder expectations around the PDLC.

• Ensures timely involvement of key stakeholders in projects, leads kickoff meetings and maintains transparency.

• Is responsible to recruit and grow the Western Union product management talent pool.

• Sets developmental goals and expectations for the organization, the team, and the individual.

• Is tasked with keeping engagement, motivation, and inspiration at high levels across the team and the organization, builds high-performing teams.

Role Requirements 

• 10+ years of experience in consumer facing software products

• Has experience in growing, hiring, mentoring and working across global cross functional teams including product, design, technology, marketing, compliance, BD and sales

• Has built products from 0 to 1 and scaled them to profitable revenue streams

• Has an impeccable understanding of data, metrics and follows data driven decisioning

• Can collaborate, build trust and navigate through teams and geographies to build products that delight our global customers

• Has experience in API integration to third party and service providers

We make financial services accessible to humans everywhere. Join us for what’s next.  

Western Union is positioned to become the world’s most accessible financial services company —transforming lives and communities. We’re a diverse and passionate customer-centric team of over 8,000 employees serving 200 countries and territories, reaching customers and receivers around the globe. More than moving money, we design easy-to-use products and serv