Director of Product Development, Agentic Commerce Growth & Emerging Capabilities

About American Express Digital Labs 

American Express Digital Labs catalyzes digital innovation across the enterprise by originating, incubating, and scaling products and platforms that matter to our customers’ digital lives. We combine creativity, customer centricity, and technical excellence to reimagine how Card Members experience payments and membership in a digital world. 

As a fast-moving, entrepreneurial team, we partner with leading technology companies and strategic partners to bring differentiated digital payment solutions and engaging membership experiences to market. 

Role Overview

We are seeking a Director of Product Development to lead Growth & Emerging Capabilities for Agentic Commerce at American Express. 

Reporting to the Vice President of Product Development, Agentic Commerce & Experiences, this leader will be responsible for identifying, incubating, and validating the next generation of opportunities that will shape how agents, payments, identity, and digital commerce evolve over the coming years. 

The role sits at the intersection of product strategy, emerging technology, and ecosystem development. It will focus on identifying opportunities beyond the current roadmap, developing informed points of view on where the market is heading, launching pilots and experiments, and determining which capabilities should become strategic investments for the broader Agentic Commerce organization. 

As a trusted, closed-loop network, American Express is uniquely positioned to extend its authentication, authorization, identity, and risk capabilities into new commerce models and ecosystem experiences. By leveraging our membership model, premium brand, and differentiated data assets, this leader will help identify where American Express can create differentiated value as agent-driven commerce continues to evolve. 

This role requires deep engagement with emerging technologies, startups, industry forums, strategic partners, and internal stakeholders across the enterprise. Success will require the ability to operate effectively in ambiguous environments, develop strong product perspectives on emerging trends, and translate market signals into actionable opportunities that strengthen American Express’ competitive position. 

Growth Strategy & Opportunity Development 

Emerging Opportunity Identification 

• Identify and evaluate emerging technologies, business models, ecosystem shifts, and customer behaviors that may create new opportunities for American Express. 
• Develop informed perspectives on how agent wallets, agent-to-agent commerce, machine-to-machine transactions, digital identity, delegated authority, new payment rails, loyalty experiences, and AI-native commerce models may evolve. 
• Assess where American Express can create differentiated value and establish sustainable advantages within the evolving agentic commerce ecosystem. 
• Recommend strategic areas for experimentation, incubation, and future platform investment. 

Product Strategy & Market Intelligence 

• Define product strategies, customer value propositions, and success metrics for emerging opportunities. 
• Evaluate technical feasibility, customer value, ecosystem readiness, regulatory considerations, and commercial potential when prioritizing opportunities. 
• Monitor industry developments, startup activity, competitive dynamics, standards evolution, and ecosystem adoption trends. 
• Develop perspectives on how technological, regulatory, and market changes may impact American Express and the broader commerce landscape. 
• Share insights and recommendations with senior leadership to inform strategic decision-making and roadmap planning. 

Incubation & New Product Development 

0→1 Product Development 

• Lead the development of new products, capabilities, and experiences in emerging markets where standards and best practices are still evolving. 
• Define requirements, customer experiences, operating models, and success metrics for pilot programs and proof-of-concept initiatives. 
• Design and execute experiments that validate customer demand, ecosystem readiness, technical feasibility, and strategic value. 

Pilot Execution & Iteration 

• Partner with engineering, design, data science, risk, and commercial teams to deliver pilot programs and early-stage products. 
• Establish measurement frameworks and success criteria for incubation efforts. 
• Analyze customer feedback, ecosystem signals, operational insights, and performance data to refine product direction and determine next steps. 
• Continuously iterate on concepts and hypotheses based on learnings from pilots, partner engagement, and market deve