Patient Assistance Program Re-Enrollment Consultant

Cardinal Health Sonexus™ Access and Patient Support helps specialty pharmaceutical manufacturers remove barriers to care so that patients can access, afford and remain on the therapy they need for a better quality of life. Our diverse expertise in pharma, payer and hub services allows us to deliver best-in-class solutions—driving brand and patient markers of success. We’re continuously integrating advanced and emerging technologies to streamline patient onboarding, qualification and adherence. Our non-commercial specialty pharmacy is centralized at our custom-designed facility outside of Dallas, Texas, empowering manufacturers to rethink the reach and impact of their products.   

Together, we can get life-changing therapies to patients who need them—faster. 

Job Summary:

The Re-Enrollment Consultant is responsible for strategic oversight and leadership of a portfolio wide re-enrollment effort annually for pharmaceutical manufacturer patient support service programs. This is done by delivering a flexible and responsive operational model that fully integrates direct drug distribution to site-of-care with non-commercial pharmacy services, patient access support, and financial programs, Cardinal Health Sonexus™, helps specialty pharmaceutical manufacturers have a greater connection to the customer experience and better control of product success. This role would directly lead 5-8 interim leadership roles with a total team size of 50-150 interim contractors for 6-8 months annually. 

Responsibilities:

• Supervises Access Patient Support staff that are performing customer services and enrollment activities as well as reimbursement staff performing benefit investigations for pharmacy and medical benefit coverage. 
• Oversee the staffing schedule to meet the requirements as outlined by client contracts and company policy and procedures to include standard operating policies and work instructions. 
• Directly supervises employees in the Access Patient Support Center in accordance with the organization's policies and applicable laws. 
• Responsibilities include training employees; planning, assigning, and directing work; rewarding and disciplining employees; addressing complaints and resolving problems, and attend client meetings as necessary. 
• Sets priorities for the team to ensure task completion; coordinates work activities with other supervisors. 
• Applies expertise to solve standard and non-standard problems within own area. 
• Makes decisions, often difficult and/or unpopular, by carefully weighing pros and cons and acting for the benefit of the work team; coaches/supports subordinates in their decision-making efforts. 
• Provides direction in discussing and creating development plans. 
• Provides input into succession planning process for own work area. 
• Aligns individual goals for self and others with work area/functional goals. 
• Builds confidence and respect of others through a positive and energizing style. 
• Assists work team in the achievement of goals/commitments; achieves own goals/commitments regardless of obstacles. 
• Works within budgetary/financial objectives set by manager, applying knowledge of profit drivers to work processes within own area. 
• Identifies specific opportunities for long-term change within own work team or product/service. 
• Builds customer relationships, interprets customer needs and assesses their business requirements. 
• Leverages customer knowledge to develop alternative solutions and shares key learnings with others. 
• Resolves day-to-day or routine problems using defined processes. 
• Works/brainstorms with work team and provides suggestions for solutions that contain the appropriate level of risk; ensures work team understands and supports the focus on operational excellence. 
• Actively builds relationships across functions/businesses that bring value to the company, encouraging the participation and perspectives of all team members, regardless of background; mentors and empowers others to achieve success. 
• Effectively listens to and explains difficult issues to reach shared understanding and build alignment. 

Qualifications:

• Bachelor’s degree or equivalent work experience, preferred. 
• 3-5 years’ experience in the Healthcare field preferred 
• Strong leadership skills
• Ability to create and clearly communicate strategic and tactical plans leading to an efficient and effective operation
• Advanced knowledge of healthcare reimbursement
• Strong desire for career progression into leadership roles 
• Willingness to roll up sleeves and work with any levels of the organization
• Excellent listener, problem solver, motivator and coach

REMOTE DETAILS: