People Service Delivery Operations Manager Benefits

The People Service Delivery (PSD) team’s mission is to run the best people focused service delivery business in the industry. We are seeking a person to lead our People Service Delivery Benefits Operations team.

This is an internal-facing role that will be the business owner for scaling our people service delivery function while ensuring that all the stakeholders are involved and aligned throughout the process. This role will lead Benefits Operational Teams managing complex projects and driving improvement of operational execution related to Meta’s employee lifecycle process.

The ideal candidate for this role is someone who has built and managed high performing, operational teams focused on delivering People services at scale. A people leader who understands the value of maintaining healthy, collaborative cross-functional and supplier relationships through proactive communications and partnership.People Service Delivery Operations Manager Benefits Responsibilities

• Lead the People Service Delivery - Benefits Operations team focused on delivery of service to employees at Meta ensuring programs are well managed, efficient, and deliver the needed support to Meta employees throughout the employment lifecycle.
• Continuously raise the bar on benchmarks for service delivery and operational efficiency through creation of metrics-driven approach to problem solving.
• Build and lead high performing teams needed to deliver improvements in organizational performance and health, including playing an active role in uplifting functional and subject-matter expertise, identifying growth areas and leading with care.
• Partner with global cross-functional leaders to identify opportunities to drive improvements in organizational performance ensuring the team executes seamlessly to deliver business outcomes that are consistent, repeatable and measurable.
• Lead and influence end-to-end process improvement, scalability and automation to support company growth.
• Navigate complex global requirements and regulatory constraints to design programs that consistently deliver on challenging business objectives in a fast moving environment with the operational rigor required to meet Meta’s high quality standards.
• Drive change management efforts needed to affect operational uplift including adoption of new systems, programs and process changes.
• Analyze and report metrics on people systems activities in support of strategic decision-making initiatives and for ongoing measurement and continual improvement.
• Understand key objectives and proactively determine strategies to support the business achieving its goals.
• Understanding and facilitating change in a dynamic environment - handling challenge and pushback from stakeholders

Minimum Qualifications

• 12+ years of experience managing large-scale, global transformation/continuous improvement initiatives aimed at improving business processes, systems, and operations with demonstrable business results
• Experience problem solving using data, translating thorough examination and analysis into action
• Experience working in an cross functional environment, consensus building, collaboration, and getting colleagues onboard with benefits of transformational change
• Successful track record of being solution focused, ensuring the teams they support deliver high quality results in the most efficient and consistent manner possible by leveraging a “tech first” mindset
• Experience operating independently through ambiguity, being detail-oriented, and delivering results in a highly organized and structured manner
• Experience working in a shared service environment ensuring that customer satisfaction was front and center at all times
• Effectively builds relationships, collaborate with, and motivate cross functional teams across all levels
• Effective communication skills, including the experience defining and simplifying complex concepts and communicating them back to stakeholders

Preferred Qualifications

• Experience in requirement analysis techniques/methodologies and delivering business value through process improvement in high-tech operations space
• Knowledge and understanding of the tech / software industry business models and core processes
• Breadth of knowledge of LEAN tools and methodologies
• Experience being adaptable and resilient when faced with conflicting priorities, multitasking to get things done in a fast-paced, ambiguous environment
• Bachelor's degree in a technical, business, or operations discipline or equivalent experience

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