Medical Assistant Training Coach-Pleasant Hills, PA

You’re more valuable than ever – And that’s just how we’ll make you feel.

UPMC, one of the nation's leading health care providers, and GoHealth Urgent Care, an on-demand consumer-centric care company, are operating urgent care centers across Pennsylvania and West Virginia.

At UPMC-GoHealth Urgent Care, we place the needs of our patients first - by providing an effortless patient experience, a welcoming culture of care and seamless integration with market-leading health systems and our
communities. We would love for you to become a member of our team!

The Training Coach – MA role partners with the learning and operations team to help create an effortless, personal, and connected onboarding and training experience. The Training Coach - MA is responsible
for executing on the practical skills training phase of new hire training by following a formal and organized method of teaching new or existing team members the critical thinking skills and high-level competencies to feel
comfortable and confident in doing their role. The Training Coach - MA uses a competency-based model to foster growth learning and enhance the socialization of the learner. The types of learners include newly hired
team members, team members transferring to a center or department, and those team members who require additional support with new or existing learning experiences. The Training Coach – MA will provide support to the
Medical Providers, Radiologic Technologist, and patients through a varietyof tasks, including but not limited to patient care management, organization, and communication.

Job Requirements
Education:

• Graduate of a Medical Assistant Program preferred

• 1+ years of Medical Assistant experience under a licensed healthcare supervisor within the last 3 years preferred

• High school diploma or equivalent required

Work Experience:

• Medical Assistant experience preferred for Graduate of a Medical Assistant Program or

• 1+ years of Medical Assistant experience under a licensed healthcare supervisor within the last 3 years preferred

• Training or related experience required

• Experience using Electronic Health Record (EHR)

• Urgent care experience preferred.

Required Licenses/Certifications

• Basic Life Support (BLS), obtained through the American Red Cross (ARC) or
• American Heart Association (AHA), required at the time of hire.

One of the following certifications is required at time of hire:

• CCMA- Certified Clinical Medical Assistant (verified through NHA, National Healthcareer Association)

• CMA- Certified Medical Assistant (verified through AAMA, American Association of Medical Assistant)

• RMA- Registered Medical Assistant (verified through AMT, American Medical Technologists or AAH, American Allied Health)

• NCMA- National Certified Medical Assistant (verified through NCCT, National Center for Competency Testing)

• NRCMA – Nationally Registered Certified Medical Assistant (verified through the National Association for Health Professionals)

• Graduate of an Accredited School of Nursing or LPN or RN

• EMT – Emergency Medical Technician (verified through the National Registry of Emergency Medical Technicians)

• CNA - Certified Nursing Assistant

Essential Functions

• Teach and evaluate team members’ technical skill competencies using pre-approved methods and procedures.
• Conduct orientation to the center, department and/or organization to cover predetermined learning items.
• Teach and train team members to bring them up to predetermined levels of competency for the specific job.
• Hosts Learning Coach Workshop, as needed.
• Acts a backup to the Training Specialists and completes classroom-based training; complete Airtable compliance documentation.
• Meets the required minimum 40 hours to a maximum of 80 hours of dedicated time invested with up to 6 assigned team members to ensure a level of knowledge and skills is acceptable within the company’s learning standards required.
• Ensure a flexible schedule to capture new hires with challenging schedules i.e., Per Diems, Temporary, etc.…Provide in-center coaching to new team members on all assigned areas of the core competencies.
• Offer hands-on market specific training needs, from new hire training, check-ins, market process updates/changes, clinical refresher needs, registration process refresh/updates, and annual competencies.
• Ensure accountability of team members’ competence validation.
• Collaborate with Training Specialists and Learning team leader