Senior Analyst, Process Improvement - Lead to Order

Company

Cox Automotive - USA

Job Family Group

Business Operations

Job Profile

Business Process Design & Improvement Sr Analyst

Management Level

Individual Contributor

Flexible Work Option

Hybrid - Ability to work remotely part of the week

Travel %

No

Work Shift

Day

Compensation

Compensation includes a base salary of $79,400.00 - $119,000.00. The base salary may vary within the anticipated base pay range based on factors such as the ultimate location of the position and the selected candidate’s knowledge, skills, and abilities. Position may be eligible for additional compensation that may include an incentive program.

Job Description

Cox Automotive is hiring a Senior Analyst, Process Improvement - Lead to Order (L2O). This role is an important position that supports the delivery of organizational process excellence. This position reports to the Senior Manager, Business Process Design & Improvement Manager, L2O within the Lead to Order Continuous Process Improvement team and serves as a partner by engaging with business stakeholders within the company to anticipate business needs and drive strong decision making through implementation of process improvements/best practices, continuous improvement, metrics, and end-to-end process governance. 

This position will be responsible for supporting all aspects of Cox Automotive L2O process excellence.  This position will focus on process centralization, standardization, and optimization across policies, process, data, reporting, systems security, compliance, and financial controls.  This role will also support key strategic initiatives and will build a culture of continuous process improvement within the Cox Automotive (CAI) Lead to Order functions. The Lead to Order scope includes Lead Generation, Opportunity Management, Quote Management, Order Management and Reporting.  This position will also help to meet Cox Automotive’s strategic goals by developing plans, driving objectives, collaborating with business stakeholders, and aligning appropriate resources. 

The ideal candidate will have continuous process improvement, change management, project management, governance, and communication experience. In this role, the candidate will act as a liaison between business stakeholders and technology partners.

RESPONSIBILITIES:

• Support day-to-day activities of the L2O process excellence function 

• Responsible for identifying best practices, efficiencies and strategic methods to optimize people, process, and technology solutions across the Cox Automotive (CAI) L2O functions 

• Help to drive benchmarking studies and competitive intelligence assessments across CAI L2O, including ongoing target-setting 

• Analyze and support a metrics and performance management strategy and culture, driving measurable business results 

• Help to embed an approach to ongoing continuous process improvement, including an end-to-end process assessment strategy, as well as tactical resource and implementation planning and delivery approach 

• Review and provide feedback for all process standards: data, reporting, systems security, compliance, financial controls, change management and process excellence 

• Partner with internal stakeholders to drive governance and business partner relationships, including shared objectives for end-to-end process solutions 

• Partner with internal stakeholders to identify, prioritize, and adjudicate technology enhancements, partnering with Technology to build and support the deployment of ongoing roadmap of solutions 

• Works with internal and external auditors annually and/or as needed based on their requests for information 

QUALIFICATIONS:

• Bachelor’s degree in Business, Fi