Client Needs Specialist

THE SALVATION ARMY

North and Central Illinois Division

JOB DESCRIPTION

 

JOB TITLE:                         Client Needs Specialist

LOCATION/DEPT:             Kankakee

REPORTS TO:                     Director of Social Ministries

PEOPLE MANAGER:         No

FLSA CATEGORY:             Non-Exempt, Full Time

PAY GRADE:                       202

PAY RATE:                           $16.30-$19.56 Hourly

 

WHO WE ARE

At The Salvation Army, we are dedicated to “Doing the Most Good”. We are made up of thousands of officers, soldiers, staff, volunteers, donors, and partners working together to holistically meet the physical, emotional, and spiritual needs of our most vulnerable neighbors. We do this through programs designed to combat homelessness and hunger, provide safe spaces for youth after school and on the weekends, achieve and maintain sobriety, and give hope to the hopeless. The Salvation Army North and Central Illinois Division provides these services to people in need.

 

JOB SUMMARY

The Client Needs Specialist role is responsible for answering the telephone, providing assistance to people in a warm and professional manner, and performing clerical duties for the Director. Conduct screening interviews with potential applicants in accordance with EA & ETH Emergency Transitional Housing eligibility definitions and provide clients with intake application packets to be completed for specific programs. Conduct regular outreach to identified community partners or social services sites to identify eligible applicants and refer them to the ETH Case Manager.

 

ESSENTIAL DUTIES AND RESPONSIBILITIES:

• Provides clerical support to the Director
• Assist with receiving visitors. Conduct screenings with all calls & clients that enter the Kankakee location to determine ETH qualifications.
• Answer telephone calls and direct calls to the appropriate staff/departments.
• Conduct client intakes and assess the level of need; completing all appropriate assessments and paperwork and gathering documentation per the requirements laid out by IDHS program guidelines.
• Check the voicemail, distribute messages or return calls as needed.
• Provide appropriate referrals for individuals not eligible for Emergency Assistance services. Refer ETH clients to the ETH/POH Case Manager.
• Refer Clients to the Emotional Spiritual Care staff for spiritual enrichment upon request.

• Initiates and coordinates the application process for the Seasonal Assistance programs as needed.
• Sign in clients to the Food Pantry and make copies of client’s ID and all required documents. Prepare hygiene and food packages for clients.
• Enter all intakes for Food Pantry & ETH into SIMS Enter monthly client information into SIMS pertaining to Emergency Assistance EA Services reporting in compliance with SIMS policies and procedures to support National and Territorial program outcomes.
• Submit monthly statistics as required for The Salvation Army and other grants received.
• Schedules for initial appointments for new ETH clients with ETH POH Case Manager
• Meet with their Director of Social Ministries on a regular basis, at least monthly for individual consultation and supervision to assist with the management of the Emergency Service Provider/ETH/POH
• Attend staff meetings and community events as needed
• Provide support for case management staff in maintaining accurate client intake & initial referrals for case files, including intake, identity documentation, & follow-up letters
• Perform all other duties as related to the Emergency Assistance Program as assigned by the Kankakee Director of Social Ministries.
• Maintain positive work atmosphere through appropriate conflict management, courteous demeanor, and professional and appropriate communication practices.

 

Administrative Expectations

• Successfully satisfy the training requirements associated to the position and as required b