Junior Support Engineer

About Bridgewater

Bridgewater Associates is a premier asset management firm, focused on delivering unique insight and partnership for the most sophisticated global institutional investors.

Our investment process is driven by a tireless pursuit to understand how the world’s markets and economies work — using cutting edge technology to validate and execute on timeless and universal investment principles.

Founded in 1975, we are a community of independent thinkers who share a commitment for excellence. By fostering a culture of openness, transparency, and inclusion, we strive to unlock the most complex questions in investment strategy, management, and corporate culture.

 Our Culture

Bridgewater’s unique success is the direct result of our unique way of being. We want an idea meritocracy in which meaningful work and meaningful relationships are pursued through radical truth and radical transparency. We require people to be extremely open, air disagreements, test each other’s logic, and view discovering mistakes and weaknesses as a good thing that leads to improvement and innovation. It is by continually striving together for the highest levels of truth and excellence that we create meaningful work and meaningful relationships. Within this culture, Diversity and Inclusion is a top priority because it is essential to finding the best talent in the world, enabling our idea meritocracy, and creating an environment where all types of people can thrive. We have a full-time team as well as affinity networks that work on these issues - If you would like to learn more, please let your Bridgewater recruiter know.

Position Summary

As a Junior Support Engineer, your role will consist of owning issues from inception to root cause, interacting with users across the firm, and escalating to the Senior Support Engineering team as appropriate. Being able to diagnose and solve issues on Endpoint and Collaboration tools will be vital as we continue to roll out and support new products to the business. As we improve our infrastructure architecture and strive for more automation, there will be a mix of legacy and new technology that requires maintenance, decommissioning, integrating and supporting as necessary.

We think you’ll click with us if you

• Consistently hold a high bar for the quality of interactions with end users.
• Enjoy thinking critically, with an overarching focus on simplification.
• Anticipate problems and complications, and formulate solutions to unblock the progress of the project.
• Constantly raise the bar, never satisfied that anything is good enough
• Can react to a mission critical problem in an excellent way, and not sacrificing quality over speed
• Can balance pragmatism, excellence and agility with good logic
• Enjoy working with a high degree of autonomy.
• Have the ability to move between reactivity and proactivity flawlessly and often
• Think security is important and never an afterthought.

You’ll Spend Your Time

• Solving user problems and learning new technologies.
• Ensuring the stability of our existing portfolio of infrastructure systems.
• Supporting applications with direct business impact – real people and the firm’s bottom line will benefit from your work
• Growing the people around you by teaching and learning together
• Deploying enterprise level applications
• Partnering with Senior Support Engineers and vendors to resolve issues.
• Supporting Endpoint and Collaboration tools as well as laptops and desktops.

Preferred Position Requirements

• Strong Technical Acumen obtained via a relevant bachelors/graduate program or equivalent experience
• First class verbal and written communication skills
• A strong customer service focus and experience
• Extremely high standards, zero tolerance for low quality work
• An understanding of Enterprise level systems (DNS, AD, networking, file sharing)
• Moderate expertise in two or more: Windows 10/11, OSX, Office 365, Exchange Online, Microsoft Intune, iPhones, Amazon WorkSpaces, Azure services, SCCM, PowerShell
• Experience of working in the financial services industry would be preferred but is not a prerequisite

Physical Requirement

• Must be capable of lifting a minimum of 50lbs

Physical Requirements For most of our roles, Bridgewater offers remote work flexibility, with most employees required to work on campus as their principal work location, a minimum of three (3) days (and in some cases five (5) days) per week with the option to work offsite on other days.

Why Choose Bridgewater?

It takes all