Director, AR & Collections (Remote)

KLDiscovery, a leading global provider of electronic discovery, information governance and data recovery services, is currently seeking a Director of AR & Collections. 

The Director of AR & Collections role is pivotal overseeing and optimizing all aspects of the AR and collections function for the company. As the Director, you will drive strategic initiatives to enhance collections processes, policies, and credit risk management across multiple locations and departments.  You will manage and mentor a high-performing team, collaborate with senior leadership, and ensure alignment between cross-functional teams to ensure seamless operations in a fast-paced, dynamic environment.

Remote, work from home opportunity.

Responsibilities

• Provide strategic leadership to a global, cross-functional Accounts Receivable and Collections team, aligning efforts with corporate objectives, fostering professional growth, and driving high-performance execution.
• Collaborate with executive leadership to refine and implement credit and collections policies that improve operational efficiency, enhance cash flow visibility, mitigate financial risk, and support scalable business growth.
• Serve as a key liaison between Sales, Billing, Accounting, Treasury, and Finance to ensure timely resolution of payment discrepancies, customer disputes, escalations, and billing issues.
• Deliver executive-level insights on aged receivables, proactively advising on risk exposure, dispute resolution strategies, and account status to support informed decision-making.
• Oversee credit risk management by leading the evaluation and approval process for new and existing customers, ensuring credit limits are aligned with financial health and risk tolerance.
• Drive global process standardization by integrating and optimizing credit and collections operations across multiple regions, ensuring consistency, scalability, and operational excellence.
• Coach and mentor team members, instilling best practices in collections strategy, customer engagement, conflict resolution, and compliance with internal policies and external regulations.
• Lead cross-functional initiatives and contribute to enterprise-wide projects, including change management, business intelligence enhancements, and strategic growth initiatives.
• Partner with Accounting to analyze bad debt trends, recommend write-offs, and support accurate financial reporting and forecasting.
• Monitor and report on key performance indicators, such as cash flow metrics, DSO, and collection effectiveness, using dashboards and analytics to drive accountability and continuous improvement.
• Ensure consistent and proactive follow-up on all outstanding receivables by establishing disciplined collection workflows, prioritizing high-risk accounts, and maintaining regular communication with customers to accelerate cash inflows.
• Oversee timely and accurate invoice delivery, ensuring that billing processes are aligned with contractual terms and that any delays or discrepancies are promptly addressed to avoid payment disruptions.

Qualifications

• Bachelor’s degree in Accounting, Finance, or a related field; Master’s degree or professional certification is a plus. Minimum of 7+ years of progressive experience in credit and collections, with at least 4+ years in a leadership role.
• Proven experience in managing teams, leading change initiatives, and driving performance improvements. Demonstrated ability to influence and collaborate with senior leadership across multiple departments.
• Extensive experience in managing credit and collections in a fast-paced, global business environment. Knowledge of information technology services, legal, or similar industries is a plus.
• Expertise in Microsoft Office Suite (Excel, Word, Outlook); proficiency with Oracle Fusion Cloud or other ERP platforms. Familiarity with billing and collections software is an advantage.
• Strong ability to analyze financial data, identify trends, and make strategic decisions based on quantitative and qualitative analysis.
• Excellent verbal and written communication skills, with the ability to effectively present to senior management and negotiate with customers at all levels.
• Ability to drive results in a high-pressure environment, ensuring that deadlines are met and performance metrics are exceeded.
• Strong customer service orientation with the ability to manage sensitive situations and resolve conflicts professionally and effectively.
• Highly disciplined and process-oriented, with a proven ability to implement and enforce structured workflows, drive operational consistency, and ensure accountability across teams in a fast-paced, dynamic environment.

Why You will Love Working for KLD